the waiting is the killer

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Baine26

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I ordered 192k ADSL via telkoms website cause to be honest i was just to lazy to phone.Anyway 2 weeks have passed and iv phoned the ADSL help line and gave them my ref num.Apparantly they say they are still testing the order? Does any 1 know what that means exactly? The person who helped me said i should call thier DBN order branch but im in JHB!! :P

Today is my last day with a dial-up acc so il be without internet till telkom gets movin. I really think telkom should get ISPs to also install DSL lines it would make things so much easier esp on the telkom techies
 
testing the line does NOT mean "TESTING THE LINE"
it means waiting for the order person to approve the order and nothing else.
dont buy any hardware, sign any contracts or anything with anyone until the line is actually installed at your place...

i strongly suggest you read this: http://mybroadband.co.za/vb/showthread.php?t=21053

That is what happened to me... dont get caught too...
 
All I can say is keep calling the Durban number. For some reason that seems to be where the office/phone is located to deal with the country's ADSL aps. Be sure to make a pest of yourself, but be nice. I only got things moving after making 3 to 4 calls a day to the Durban number as well as the Helpline and New Service numbers untill I finally got to speak to someone who was willing to do their job, and it then happened.

Persistance sometimes works with Telscum, but not always, as shiver can testify.
 
Where else in the world do people have to beg a company for a service..this is just sick...
 
Gaz{M} said:
Where else in the world do people have to beg a company for a service..this is just sick...
Click to expand...

Say that again, maybe this is what happens in "developing countries"
 
stoke said:
Damn bragger. Sheesh - man, here it's like going on 6 years and counting for some people I know. Now get off yer high Zim horse. :D
Click to expand...

If anyone wants my high Zim horse they are welcome to it!
 
I must be an exception to the norm because I ordered my ADSL on 18th May. I phoned today (24 May) and they said my port had been reserved/allocated and the installation will be within 48 - 72 hours. Go Figure
 
Slip said:
I must be an exception to the norm because I ordered my ADSL on 18th May. I phoned today (24 May) and they said my port had been reserved/allocated and the installation will be within 48 - 72 hours. Go Figure
Click to expand...

Yes well, don't count your chickens. It must first be installed and working before you can start the celebrations. For your sake I hope it turns out as promised, and that would be worth something :cool:
 
Baine26 said:
I ordered 192k ADSL via telkoms website cause to be honest i was just to lazy to phone.Anyway 2 weeks have passed and iv phoned the ADSL help line and gave them my ref num.Apparantly they say they are still testing the order? Does any 1 know what that means exactly? The person who helped me said i should call thier DBN order branch but im in JHB!! :P

Today is my last day with a dial-up acc so il be without internet till telkom gets movin. I really think telkom should get ISPs to also install DSL lines it would make things so much easier esp on the telkom techies
Click to expand...

Write a letter to your localpaper - see http://mybroadband.co.za/vb/showthread.php?t=20983 for the email address of your local press.
 
Gaz{M} said:
Where else in the world do people have to beg a company for a service..this is just sick...
Click to expand...

Try this..

http://en.wikipedia.org/wiki/DSL_around_the_world

ADSL has in theory been available in Italy for a number of years, and has been very widely publicised; but in practice has to now (Sept 2004) been limited by an exasperatingly low technical competence of the telecoms companies, which consumers continue to tolerate. Consumer expectations are heavily conditioned by decades of poor service, delays, random cuts and the general technical and commercial ineptitude that was typical of the entire communications sector, a state monopoly until very recently.

Recent liberalisation of the market has brought much hype and little change. The final mile is still in the hands of the old monopolist, whose ingrained corporate culture does not favour the end-user, and the larger competing companies are under no market pressure to do better. The general corporate trend to outsource technical assistance to untrained operators in third-party call centres does little to mitigate a very sorry state of affairs.
 
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