There is no logic even in the errors

C

concerned

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Since iBurst wiped out and replaced my correct usage with incorrect one, throttled me, took my complaint and topped my account up with 1 GB - I find myself throttled again
The iBurst rep and their bandwidth monitor say I have about 950mb left from the top up given to me, but have a look at the speed test

download speed 0.06 Mbps upload: 0.22 Mbps

http://www.speedtest.net/result/656983765.png

If I were not capped and had, instead speed problems (miraculously appearing in the last 5 days) how is it possible that the upload speed is times higher than the download speed?


I give up trying to understand the logic of what goes on and what the rules are.
 
Gekco said:
You are capped by the looks of that speed test.
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this is my contention as well, however Gcebile simply responds "You have XXX mb of bandwidth" ... fullstop ... 6th day of this ... I have asked for the cancellation forms and have not received them either
 
I was also topped up but I had to restart my modem to obviously start using this (which I'm assuming you've done?)
 
S1ght said:
I was also topped up but I had to restart my modem to obviously start using this (which I'm assuming you've done?)
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Good point.
In the past when there were issues with users getting capped by mistake (No this is not something new...) we had to restart our modems.

I know Shaun recommended switching it off for at least 10 minutes but on one occasion I had to leave it off for 20 minutes to get it to work.

May be worth a try if you have not yet done so.
 
Gekco said:
Good point.
In the past when there were issues with users getting capped by mistake (No this is not something new...) we had to restart our modems.

I know Shaun recommended switching it off for at least 10 minutes but on one occasion I had to leave it off for 20 minutes to get it to work.

May be worth a try if you have not yet done so.
Click to expand...

To get a new IP address. You could also connect-disconnect until you get an authentication error, then switch off and wait 10min or so then reconnect. I think it connects at a different IP address.
 
yeah if you got capped, THEN topped up, and didn't switch off your modem for at least a few minutes, then that would explain your problem. you need to get a new, unthrottled IP address, which you can only do by switching the modem off for a while. try 10 minutes
 
fragtion_ said:
yeah if you got capped, THEN topped up, and didn't switch off your modem for at least a few minutes, then that would explain your problem. you need to get a new, unthrottled IP address, which you can only do by switching the modem off for a while. try 10 minutes
Click to expand...

Hi, thanks to all for this suggestion. It did work.

Gcebile, perhaps you could have offered this advice instead of sending me a statement on my balance.
 
OnePostWonder said:
Iburst cancellation forms ;)
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Thanks, perhaps someone should make this a sticky

EDIT: The form states: "Cancellations are subject to a once off administration fee" ... Does anyone know how much is this fee. Just for the record. As far as I am concerned (no pun) iBurst is in breach of contract and I owe them no cancellation fee!
 
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concerned said:
Thanks, perhaps someone should make this a sticky

EDIT: The form states: "Cancellations are subject to a once off administration fee" ... Does anyone know how much is this fee. Just for the record. As far as I am concerned (no pun) iBurst is in breach of contract and I owe them no cancellation fee!
Click to expand...

We didn't pay any administration fee, was cancelled through atlantic and not directly from Iburst though.
 
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