To cut a very long story short. I signed up with screamers about two months ago. The fact that they charged my account before I signed and faxed back the forms was the least of my problems. Once I discovered I was charged I tried to use the service but discovered that I had no internet connection and when I did it was slower then a dialup, so after endless phone calls and irritation I was told that “I have a problem” and it is because “telkom did not give us enough lines”….(see my previous mail “screamers I want to scream) .
By the end of the month I never used the service and I decided to fight for a refund, not because of the amount (R115) but because of the principle. After discussing, arguing and getting highly irritated they agreed to refund me, which they never did … Here is my correspondence with them
ME
to Screamer Telecoms <[email protected]>
date Thu, Nov 26, 2009 at 11:04 AM
subject Re: Cancellation of account D01563
mailed-by gmail.com
Hi Michelle
Please confirm that we have discussed the refund and that it will be
processed ASAP
SCREAMERS: (nov 27th 2009)
Hi
We will process the refund within the next week.
Regards
Michelle Willemse
Credit Controller
Tel: 087 940 6947
Fax: 086 548 7056
Email: [email protected]
ME: (3 weeks later and resorting to threats..)
to Screamer Telecoms <[email protected]>
date Tue, Dec 15, 2009 at 2:36 PM
subject Re: Cancellation of account D01563
mailed-by gmail.com
hide details 12/15/09
Hello Michell
I am still awaiting for the refund that you have promised on the 26th
on November (see your email bellow). I have paid for a service that
never worked and after ongoing frustration with your inadequate
support center i was finally notify that you do not have enough
"lines" with telkom. I expect you to, immediately, refund the money i
paid, it is illegal for you to withhold this payment.
If i do not get the money paid back into my account in the next couple
of days i will take further action and advertise my unfortunate Saga
with your company
SCREAMERS: (16th Dec 2009)
Good day,
I have forwarded all the paperwork to the lady who releases it on the bank.
You should receive your refund soon.
My sincere apologies for the delay in the process.
Best regards
Michelle Willemse
Credit Controller
Tel: 087 940 6947
On-net: 2701067
Fax: 086 548 7056
Email: [email protected]
ME: 2 weeks later
to Screamer Telecoms Accounts <[email protected]>
date Mon, Dec 28, 2009 at 9:54 AM
subject Re: Cancellation of account D01563
mailed-by gmail.com
hide details 12/28/09 (10 days ago)
Hello Michell
After 5 weeks I am still waiting for my refund, on the 15th of
December you assured me that i will be receiving payment soon, yet no
payment has been made.
I am not sure how to interpret that except that you have no intention
of returning my payment, if this is not the case and before i take
further actions, please advise me as to when i will be receiving
payment so i can finally resolve this issue.
________________________________________________________________________
This was the last time I heard from them and they never paid the money back. If this happens with R115 I shatter to think how I would feel if it was more money. As much as I am concern, not only the service and professionalism of Screamers was terrible, this borders with illegal. I have accepted that I will not be seeing my money back but I feel it is my responsibility to caution anyone who consider joining screamers to think twice and not be tempted by the cheap rates, it is not cheap if it doesn’t work….
By the end of the month I never used the service and I decided to fight for a refund, not because of the amount (R115) but because of the principle. After discussing, arguing and getting highly irritated they agreed to refund me, which they never did … Here is my correspondence with them
ME
to Screamer Telecoms <[email protected]>
date Thu, Nov 26, 2009 at 11:04 AM
subject Re: Cancellation of account D01563
mailed-by gmail.com
Hi Michelle
Please confirm that we have discussed the refund and that it will be
processed ASAP
SCREAMERS: (nov 27th 2009)
Hi
We will process the refund within the next week.
Regards
Michelle Willemse
Credit Controller
Tel: 087 940 6947
Fax: 086 548 7056
Email: [email protected]
ME: (3 weeks later and resorting to threats..)
to Screamer Telecoms <[email protected]>
date Tue, Dec 15, 2009 at 2:36 PM
subject Re: Cancellation of account D01563
mailed-by gmail.com
hide details 12/15/09
Hello Michell
I am still awaiting for the refund that you have promised on the 26th
on November (see your email bellow). I have paid for a service that
never worked and after ongoing frustration with your inadequate
support center i was finally notify that you do not have enough
"lines" with telkom. I expect you to, immediately, refund the money i
paid, it is illegal for you to withhold this payment.
If i do not get the money paid back into my account in the next couple
of days i will take further action and advertise my unfortunate Saga
with your company
SCREAMERS: (16th Dec 2009)
Good day,
I have forwarded all the paperwork to the lady who releases it on the bank.
You should receive your refund soon.
My sincere apologies for the delay in the process.
Best regards
Michelle Willemse
Credit Controller
Tel: 087 940 6947
On-net: 2701067
Fax: 086 548 7056
Email: [email protected]
ME: 2 weeks later
to Screamer Telecoms Accounts <[email protected]>
date Mon, Dec 28, 2009 at 9:54 AM
subject Re: Cancellation of account D01563
mailed-by gmail.com
hide details 12/28/09 (10 days ago)
Hello Michell
After 5 weeks I am still waiting for my refund, on the 15th of
December you assured me that i will be receiving payment soon, yet no
payment has been made.
I am not sure how to interpret that except that you have no intention
of returning my payment, if this is not the case and before i take
further actions, please advise me as to when i will be receiving
payment so i can finally resolve this issue.
________________________________________________________________________
This was the last time I heard from them and they never paid the money back. If this happens with R115 I shatter to think how I would feel if it was more money. As much as I am concern, not only the service and professionalism of Screamers was terrible, this borders with illegal. I have accepted that I will not be seeing my money back but I feel it is my responsibility to caution anyone who consider joining screamers to think twice and not be tempted by the cheap rates, it is not cheap if it doesn’t work….
