mandana
Expert Member
Thanks muchly to the sales n support staff at IBurst.
I signed up on Monday and was shocked (yes that’s the correct word) with the speed and efficiency of the service.
I sent email asking for a sales consultant to call me and I noted a specific time for the call back. Lo and behold my phone rang on the requested time and I spoke to a consultant who could answer all my questions (both sales and technical) with speed and in great detail.
So finally decided to sign up and I popped in at the offices in Sandton on Monday afternoon. Within 35 mins I walked out of the office signed up with my hardware in my backpack.
Got home, tried to hook it up and it didn’t work (driver problem) so i called the tech support and the phone was answered before it even rang (jaw dropping experience compared to that other company's usual 15 min wait
). Friendly woman on the line told me to take it back and get the drivers sorted.
So Tuesday I spent all of 10 mins at the IBurst offices and had my driver problem sorted.
When I got home and plugged it in, everything worked like a dream.
It is an extreme pleasure to deal with people who actually put the interests of the customer first and who know what they doing in their jobs
So 2 thumbs up to IBurst for supa customer service… hopefully the rest of my time with them will be just as sweet.
I signed up on Monday and was shocked (yes that’s the correct word) with the speed and efficiency of the service.
I sent email asking for a sales consultant to call me and I noted a specific time for the call back. Lo and behold my phone rang on the requested time and I spoke to a consultant who could answer all my questions (both sales and technical) with speed and in great detail.
So finally decided to sign up and I popped in at the offices in Sandton on Monday afternoon. Within 35 mins I walked out of the office signed up with my hardware in my backpack.
Got home, tried to hook it up and it didn’t work (driver problem) so i called the tech support and the phone was answered before it even rang (jaw dropping experience compared to that other company's usual 15 min wait
). Friendly woman on the line told me to take it back and get the drivers sorted.So Tuesday I spent all of 10 mins at the IBurst offices and had my driver problem sorted.
When I got home and plugged it in, everything worked like a dream.
It is an extreme pleasure to deal with people who actually put the interests of the customer first and who know what they doing in their jobs
So 2 thumbs up to IBurst for supa customer service… hopefully the rest of my time with them will be just as sweet.