Thumbs up to Telkom technicians

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Khyron

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I was on myBB when I posted this, then caught anot
Hi Guys,

Sometimes it is all too easy to flame Telkom, and sure as pie most of the time they deserve it.

During this weekend I however had a clear example that for the most part it is only the fat cats at the top of that pyramid that is to blame for all the telco woes in this country.

Here is why:

I reported the voice service of my ADSL line being out of order on Thursday morning after holding on for the 'next available agent' for just 25 minutes. :rolleyes:

On Friday afternoon we found a handwritten note stuck to the gate from the technician asking us to give him a call on his cell so that he can sort this out for us.

On Saturday morning he called first and arranged for it to be done that afternoon, and he honoured this arrangement. He was very friendly and professional, but could not locate the fault by the time it was the end of the work day, so he apologised and promised to be back the next day (Sunday) to continue with it.

Sure enough, on Sunday morning he pitched up and within 30 minutes we were up and running again. I was very impressed, because I was not used to service like this from any company, let alone Telkom.

I feel really sorry for these technicians who sit at the bottom of the food chain, and who are really to thank for keeping the Telkom engine running. Instead, they get abused from both the customer and Telkom's sides.

Well done you guys, we appreciate it!
 
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Wow, you are lucky. Mine was down for a whole week with the same problem. Spoke to the Tech on the road (contractor) and he said that he could do nothing until Telkom tell him to do something. Water got in the pipes and he had to re-wire some stuff. Telkom kept blaming problems in 3kms away when I had already spoken to the tech and new what the problem was. It was sorted by 8 am the next morning after I posted on Hello Peter. Still going to request a refund for all of the lost closer minutes.
 
i'll defo agree...

i had a problem a few months ago, and had almost the exact same situation, the guy was there on the weekend, fixing my fault.. super friendly and informing, it also seemed as tho he really enjoyed his job.
 
Must admit that the technitians are the only hope in Telkom... I had excellent service few weeks ago - a technitians came and fixed my problem. Only left at 23h45 and still had to drop off some keys and get his own car... Think it is time that Telkom start appreciating them!
 
MobileAllOver said:
Must admit that the technitians are the only hope in Telkom... I had excellent service few weeks ago - a technitians came and fixed my problem. Only left at 23h45 and still had to drop off some keys and get his own car... Think it is time that Telkom start appreciating them!
Click to expand...

Yeah, the guys that came to install my dsl back in the days were really great guys as well and so was the chick that came round twice when my modem died on me...Good work techies!
 
They get pay overtime that's why.......Our phone line fault usually gets fixed within the day (if report in early morning and done around noon)
 
The reason the techies have such a bad rep is that there's simply so few of them.

If it's a line with ADSL, the normal techs aren't allowed to touch it, even if it's a 'regular' fault like a stolen cable or something stupid. If you log a fault on a regular line you can generally expect it to be fixed or at least seen to within 24-48 hours.

The problem with ADSL is that there's too few techs for all the lines out there. I guess some areas are generally not as badly off as others though. It would be nice if Telkom got its act together and fielded enough techs to deal with all adsl problems quickly and effeciently.
 
Best one I had was when I moved my line to my new place the guy could only see me on a saturday. So he came connected up the line and and said he needed to activate it at the exchange. I connected my PC while he was away and realised the line was working all ready. 4 hours later he came back reeking of alcohol and told me he watched the soccer match but needed the overtime so he extended the call a bit :).
 
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