Hectic
Executive Member
Since last week Thursday we had some terrible wind and a lot of rain in Kirkwood.
Sunday someone sent me a Whatsapp message and asked if my Internet was still working and I replied yes. I was then told that a branch broke off and landed on the line and after a while it eventually fell to the ground.
I thought nothing of it, but at some stage I checked my Router stats and saw that the line dc'd a couple of times through the night and saw that my SNR and Attenuation stats were bad. I though maybe it was the rain that interfered and left it for Tuesday morning.
Tuesday morning it was still bad and the dc's have become more frequent and my 4Mbps line was only syncing at 3.2 and at about 0.4Mbps up.
Tried to phone Telkom and realized the line was dead.
So I used the Telkom Android app to log a fault, but for some reason that did not work I think it was probably network related as My Cell is permanently on WiFi at home. Never thought of trying via 3G.
So I logged a query on Twitter via @TelkomZA and they responded by logging a fault for me. They sent me the Fault number via Twitter and said that they would keep me updated regarding the progress. I thought "Yeah, right"
Few minutes later I received the fault log confirmation via SMS from Telkom. This was at about 10:00 so I knew nothing would happen yesterday.
Normally our service are very good here in Kirkwood, so I expected the technician to be here before 09:00.
13:00 there was still no sign of them and I thought okay it is over for the day, I won't see them.
At about 13:45 I received this message via Twitter:
and about 30 minutes later the Technician rocked up and repaired my line. Due to the long weekend and bad weather, they were busier than normal.
So the Twitter guys kept their word and did keep me updated.
Thx @TelkomZA (Twitter).
I appreciate it.
I am a TI uncapped customer and I'm very happy with my account, but I must admit that I dread the day when I have to phone the Helpdesk, either for TI or Telkom, because it tend to go bad quickly. Obviously there are exceptions, but I must say I'm glad for guys like Ranger and the people at @TelkomZA
Sunday someone sent me a Whatsapp message and asked if my Internet was still working and I replied yes. I was then told that a branch broke off and landed on the line and after a while it eventually fell to the ground.
I thought nothing of it, but at some stage I checked my Router stats and saw that the line dc'd a couple of times through the night and saw that my SNR and Attenuation stats were bad. I though maybe it was the rain that interfered and left it for Tuesday morning.
Tuesday morning it was still bad and the dc's have become more frequent and my 4Mbps line was only syncing at 3.2 and at about 0.4Mbps up.
Tried to phone Telkom and realized the line was dead.
So I used the Telkom Android app to log a fault, but for some reason that did not work I think it was probably network related as My Cell is permanently on WiFi at home. Never thought of trying via 3G.
So I logged a query on Twitter via @TelkomZA and they responded by logging a fault for me. They sent me the Fault number via Twitter and said that they would keep me updated regarding the progress. I thought "Yeah, right"
Few minutes later I received the fault log confirmation via SMS from Telkom. This was at about 10:00 so I knew nothing would happen yesterday.
Normally our service are very good here in Kirkwood, so I expected the technician to be here before 09:00.
13:00 there was still no sign of them and I thought okay it is over for the day, I won't see them.
At about 13:45 I received this message via Twitter:
and about 30 minutes later the Technician rocked up and repaired my line. Due to the long weekend and bad weather, they were busier than normal.
So the Twitter guys kept their word and did keep me updated.
Thx @TelkomZA (Twitter).
I appreciate it.
I am a TI uncapped customer and I'm very happy with my account, but I must admit that I dread the day when I have to phone the Helpdesk, either for TI or Telkom, because it tend to go bad quickly. Obviously there are exceptions, but I must say I'm glad for guys like Ranger and the people at @TelkomZA