TI Cap reached

[Dolby]

So I'm not a heavy user usually and never get through my 100GB ... Except this month. Supposed to be a reduced speed but non existent and can't get through a single site.

Anyhow - process is new to me, but popped on and added a few GB for the next few days. Paid with card and when I log to tracking, it says I've loaded the extra and using it.

But it won't connect - even after rebooting. Is there more I need to do?

 

[GoneWithTheWindows]

So I'm not a heavy user usually and never get through my 100GB ... Except this month. Supposed to be a reduced speed but non existent and can't get through a single site.

Anyhow - process is new to me, but popped on and added a few GB for the next few days. Paid with card and when I log to tracking, it says I've loaded the extra and using it.

But it won't connect - even after rebooting. Is there more I need to do?

Reboot the router?

 

[Rickster]

So I'm not a heavy user usually and never get through my 100GB ... Except this month. Supposed to be a reduced speed but non existent and can't get through a single site.

Anyhow - process is new to me, but popped on and added a few GB for the next few days. Paid with card and when I log to tracking, it says I've loaded the extra and using it.

But it won't connect - even after rebooting. Is there more I need to do?

Reboot the router?

 

[GoneWithTheWindows]

My word... Can I use "It's Monday" as an excuse

Apologies OP.

 

[Dolby]

No stress

There maybe a time limit?

 

[Rickster]

No stress

There maybe a time limit?

A quick call to 10210 would be the best option, call centre shouldn't be busy.

 

[Dolby]

I was going you wouldn't say that Also don't have a phone and 30 min on a cellphone will kill my minutes

 

[GoneWithTheWindows]

I was going you wouldn't say that Also don't have a phone and 30 min on a cellphone will kill my minutes

Rather just go to www.telkom.co.za and select talk to us. You can do online chat. Save your minutes.

 

[Dan C]

Try this account and see if it connects.

Username: guest@openserve
Password: guest

 

[Dolby]

Ok fixed - what an issue - hope this isn't normal !

I used the online chat ... who referred me to the 10210 for some reason.

10210 was answered fast, luckily, but everything on her side showed connected and working. We did a port reset and she said it should be working ... but it wasn't. So asked her to reset my password, and reset my router to factory - then it worked.

Maybe just a glitch

 

[Dan C]

Glad you got sorted.