ticket numbers and support

[nocilah]

just to let you know that you can request that your
query or complaint gets a ticket number issued.

that way you can phone in later and ask if there has
been any progress with regards to your ticket number
and atleast it is inputed into there system.

hopefully it helps give the technicians an idea of what
the problem might be, but then again maybe not.

 

[ic]

thanks Halicon, last time I asked WBS they said they can only make a note but not issue a ticket number...

PS: Welcome to the iBurst forum & MyADSL

 

[native]

That sound good
Now I know who to shoot

 

[jjtoymachine]

just to let you know that you can request that your
query or complaint gets a ticket number issued.

that way you can phone in later and ask if there has
been any progress with regards to your ticket number
and atleast it is inputed into there system.

hopefully it helps give the technicians an idea of what
the problem might be, but then again maybe not.

Did they have anymore to say about the problem?

 

[nocilah]

Did they have anymore to say about the problem?

not really.

i asked if any progress was made and pretty much got a blank answer

i was up at 3am this morning and speeds were better so i think its a degredation issue. this morning i was getting almost 1mb speeds locally and about 45KB/s single threads international although it was very erratic and not the preluanch speeds that we were all used to. i think there is a HUGE problem with their cap/bw management software.

i am hoping tommorrow will bring some urgency to the matter because right now it seems wbs dont really care anymore.

Welcome to the iBurst forum & MyADSL

thanks ic

 

[Gimli_]

I phoned them again today, got a 'ticket' number for what it is worth, I have decided I will now start logging my calls and their responces for my own record so if I have to cancel in the future, I have a body of evidence to present.

I spoke to Thato <deleted by="ic"/>, he once again was supprised we are having speed issues? Surely they have to be briefed before they come onto their shift?

All I can say is idiots!

 

[ic]

Did they have anymore to say about the problem?

"What problem? - there is a problem?... "

 

[native]

I spoke to Thato <deleted by="ic"/>, he once again was supprised we are having speed issues? Surely they have to be briefed before they come onto their shift?

I think you are shooting the messenger, as you say it they should but by the sound of it they are not. Who to shoot tomorrow

 

[nocilah]

I phoned them again today, got a 'ticket' number for what it is worth, I have decided I will now start logging my calls and their responces for my own record so if I have to cancel in the future, I have a body of evidence to present.

I spoke to Thato <deleted by="ic"/>, he once again was supprised we are having speed issues? Surely they have to be briefed before they come onto their shift?

All I can say is idiots!

it's not that they're idiots. i also got a similiar attitude of 'surprise'. he told me not many people have phoned today, and i said they probably just sick of calling and getting no results.

the problem is there managers arent in the office on the weekend and the one guys that can help is sick so helpdesk is really just flying solo.

another problem is i think help desk is really to help with stuff like: how do i set up my mail or how do install my modem etc

when it comes to major problem like network degredation on a global scale the best they can do is forward that information so people like mr parvin can get his team to rectify it.

 

[ic]

...Who to shoot tomorrow

IMO Mr Parvin painted a target on his own back...