Hey,
Recently I have pretty much been forced to look for a new ISP as I am tired of putting up with Webafrica. The line itself is fine, but their billing department leaves much to be desired.
In any case, I have a combo deal (paying for adsl circut and a 3gb account) in one. So to move to a new ISP I saw this as being a potential problem. I sent a mail off to cybersmart to enquire. Here is the reply:
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The process for changing your ISP would involve the following:
Due to the fact that you pay WebAfrica for your ADSL circuit, they
would have to cancel your ADSL circuit on your line and you would have
to re-apply for an ADSL circuit through us.
There would be an approximate "down time" of at least 21 working days whilst the ADSL circuit is activated through Cybersmart.
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21 DAYS ? This seems totally outrageous. I cant deal with 21 days of no internet (yes addict) so instead I am essentially trapped into having to deal with Webafrica.
Is this going to be the case with all ISP's ? When I was originally deciding between these combo packages and just getting the line through telkom I actually asked if it would cause an issue if I ever moved ISP's and was assured it wouldnt...
So is there any way to move to another ISP without having 21 days downtime ?
Recently I have pretty much been forced to look for a new ISP as I am tired of putting up with Webafrica. The line itself is fine, but their billing department leaves much to be desired.
In any case, I have a combo deal (paying for adsl circut and a 3gb account) in one. So to move to a new ISP I saw this as being a potential problem. I sent a mail off to cybersmart to enquire. Here is the reply:
-------------------------------------------------------------------
The process for changing your ISP would involve the following:
Due to the fact that you pay WebAfrica for your ADSL circuit, they
would have to cancel your ADSL circuit on your line and you would have
to re-apply for an ADSL circuit through us.
There would be an approximate "down time" of at least 21 working days whilst the ADSL circuit is activated through Cybersmart.
--------------------------------------------------------------------
21 DAYS ? This seems totally outrageous. I cant deal with 21 days of no internet (yes addict) so instead I am essentially trapped into having to deal with Webafrica. Is this going to be the case with all ISP's ? When I was originally deciding between these combo packages and just getting the line through telkom I actually asked if it would cause an issue if I ever moved ISP's and was assured it wouldnt...
So is there any way to move to another ISP without having 21 days downtime ?
