Top TV disappeared

[YoungRedNed]

Hi guys an girls,

I switched on tonight (1 Oct 2013) and there is no Top TV. Only a screen with the message saying 'This service is blocked (4)' on all channels.

Does anyone know what's happening??

 

[deweyzeph]

I didn't know anyone still watched Top TV!

 

[xodosman123]

Still doing strong call them!

 

[Mr K]

I will check when i get home if mine is still working. Will revert back. They normally disconnect on 4th or 5th if the account is not paid.

Hi guys an girls,

I switched on tonight (1 Oct 2013) and there is no Top TV. Only a screen with the message saying 'This service is blocked (4)' on all channels.

Does anyone know what's happening??

 

[hsmnel]

Unpaid account. Mine was also even though I paid yesterday. Send them an email with proof and they phoned me back and switch the signal on again. Apparently there is some delay between them and the bank and they are working on it.

 

[Ockie]

anyone else noticed movies 1 is uding startimes logo now? seems the deal went through and startimes now ownrs toptv.

 

[Quantum Theory]

Their having issues. I just got an e-mail... Will check if I can post the fix here.

 

[Quantum Theory]

From them...

As I mentioned on the phone, this problem will on very old STBs that still have the old STB image. These STBs will have the wrong satellite parameters on for receiving the signal on the new satellite (BSS33 and others).

The remedy for this would be for the installer to manually put in the correct parameters on the STB on the signal installation screen.

This will be the entry point right at the bottom with “(DVB-S2)” next to the parameter name. The installer will need to press the yellow button there to “Edit entry point”.



The installer will then have to put in the correct parameters:
• frequency 12341,24MHz
• polarisation horizontal
• FEC 3/4
• Symbol rate 27,5MSymb/s



He can then press “OK” at this screen and “OK” at the following screen to scan using these parameters:



Once the STB has locked on and upgraded to the new image it won’t have this problem again.

 

[McGuywer]

As always, Quantum Theory, your very helpful!

 

[LIEMO786]

Followed steps outlined by quantum, still nothing happening.will try geting through to call centre in the morning.

 

[Mr K]

No issues for me. I did not even make the payment as yet.

 

[ShaunyCT]

I got the same error message. I thought it was because I did not pay for this month lol. Got the full dstv package so i am not bothered.

 

[YoungRedNed]

Service Restored! I just came back from paying the (1 day overdue) account and we were back on air when I got home. Thanks for your useful information and comments.