Total Noob Question

[garyc]

I am in Faerie Glen in Pretoria. There is now fibre to my street and the fibre box for the complex has been bolted to the wall of my unit. Next step will be to get a fibre point inside the house. This brings up the following questions:

- How much will it cost to get that point inside the house?
- Are there any contractual terms that one should be aware of?
- What is a good 11ac modem/router for this?
- Optional question: Why the **** do the providers not make this information more easily accessible on their sites?

Background: Went to the Telkom site. The technical and pricing information was limited to being told that is is awesome, with a picture of an athlete to prove it. Went to the Openserve site and found even less information. Tried to phone Telkom but had problems getting through. Looked at this forum but got lost in a higher level of detail.

 

[EasyUp Web Hosting]

Gary, I have not been through the process myself, but from what I have heard, do it through webafrica, so you get free installation. Installation may take up to 6 weeks. AFAIK, month-2-month. I do not put all my eggs in one basket, so I have an AC AP connected to my gigabit network. Using the Unifi AC Lite AP. As for your last question, this is SA. No better answer to give you here.

 

[Bailey03]

The installation and activation process is quite lengthy due to background work (Activation Process). the pricing is not that bad compared to VDSL. For a 10MB Fibre line with 100G day time and free night surfer you pa

 

[garyc]

Thanks for the tip. The Webafrica site has all of the info I was looking for. These might be the people to go with.

 

[Former member 61586]

Please read many of the reviews of webafrica. While you are at it, avoid RSAWEB.

 

[Anthro]

Avoid WebAfrica.

 

[ajan]

Please read many of the reviews of webafrica. While you are at it, avoid RSAWEB.

That should be the other way around.

 

[Former member 61586]

That should be the other way around.

No reviews of RSAweb. So making aware they are crap. Many reviews of webafrica being crap. So that reading he can do himself.

 

[Maskie]

Comment on WebAfrica, agree that getting the order actioned and to the attention of the right people is a mission. But when it is in OpenServe area and OpenServe order number confirmed then it is smooth sailing, well it was for me:

- Order of Fibre on WebAfrica site -- 11 Nov 2016
-- Between the order of the Fibre and getting action was lots of pestering via all available channel including using personal contacts within WebAfrica.
- Order number from Openserve via WebAfrica -- 29 Nov 2016
- Call from Openserve to install the Fibre -- 1 Dec 2016
- Install of Fibre by Openserve -- 6 Dec 2016 (WebAfrica delivered router on the same day)
- Fibre activated and working on the same day as install -- 6 Dec 2016

Now happy WebAfrica client.

 

[ajan]

Comment on WebAfrica, agree that getting the order actioned and to the attention of the right people is a mission. But when it is in OpenServe area and OpenServe order number confirmed then it is smooth sailing, well it was for me:

- Order of Fibre on WebAfrica site -- 11 Nov 2016
-- Between the order of the Fibre and getting action was lots of pestering via all available channel including using personal contacts within WebAfrica.
- Order number from Openserve via WebAfrica -- 29 Nov 2016
- Call from Openserve to install the Fibre -- 1 Dec 2016
- Install of Fibre by Openserve -- 6 Dec 2016 (WebAfrica delivered router on the same day)
- Fibre activated and working on the same day as install -- 6 Dec 2016

Now happy WebAfrica client.

Took them a month to get a order number? xD Took RSA a day to get me my order number. 7 days from order to install. RSA replies within the hour, sometimes during the same night. Webafrica still has to respond to my questions.

 

[MatC]

I used Axxess and the only problem I had was they were too fast with the install since I'm still on VDSL with Telkom till the 4th of Jan..

 

[Former member 61586]

I used Axxess and the only problem I had was they were too fast with the install since I'm still on VDSL with Telkom till the 4th of Jan..

Well done

 

[KOPITE]

Ok, stupid question here.

Now if you have VDSL already and you connected to an ISAM via SDA, why can't they just install the fiber already instead of looking at their stupid Openserve website and waiting years before your area gets activated. It does not make sense, anyone willing to explain the reason for doing it that way.