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- May 25, 2015
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- 15
Note; the first Toyota Company did the service and is carrying out the breakdown repairs, the second Toyota Company is where my RAV was taken to first, after the breakdown, then I had it transported back to the first Toyota Company.
1, My concerns are the manner in which the first Toyota Company handled the last service 19/06/2014, after I categorically stated my concern to the Service Adviser, Workshop Supervisor, and mechanic, that the red oil light was flickering.
Toyota made note on the Workshop Report stating “oil was less in the vehicle and sloggy“when the engine was drained, which supported their knowledge of my concern.
My other concern with the Workshop Report is how did the mechanic insure that he filled the engine with the correct amount of oil if there was slog (sloggy) in the sump?
If Toyota had notified me that corrective action was necessary to correct the red light, I would have given the go ahead, as I did with the windscreen repair when Toyota phoned me and reported chips on the windscreen, “I gave the go ahead”.
When fetching my RAV after the service, I was told by both the foreman and the mechanic that the engine was low on oil although the dipstick was indicating full; the explanation was that when the oil gets slogged, it blocks the dipstick pipe giving wrong dipstick oil levels.
When booking in the RAV for the breakdown at the second Toyota I was told by the workshop foreman that when the oil gets slogged it blocks the oil pump pick which will starve oil to the engine and cause the red light to come on, and the corrective action is to remove the sump and oil pump to clean, flushing was not an option to clean the sump and oil pump.
2, There is a discrepancy in the date and kilos for the service;
Service Schedule, service date is 18/06/2014, and kilos 207147.
Job Instruction Form, service date is 19/06/2014, and kilos 236973.
3, On the 8/05/2015 the service manager said that he would investigation the last service regarding the workshop foreman and the mechanic not taking action to the red light concern I mentioned when booking in for the service and to date I’m still waiting for a report.
4, Toyota did not writing down my concerns when booking in my RAV for a service which seems to be the trend at Toyota.
5, When booking in the RAV for the breakdown I asked the Service Adviser for a workshops report the reason why the engine failed, to date this report is still outstanding.
6, I have photos of the SLOG and the BLOCKED OIL PUMP PICKUP!
7, I was advised by the second Toyota Company that the aluminum engine block could not be re-bored; First Toyota Company is having it re-bored and rebuilt.
Insert from an E-mail received from Second Toyota Company
Full Headers Printable View
Hi
I have looked into the quoting of the engine repair, we have had engineers out to listen to the engine and they confirmed that those aluminum blocks cannot be re-bored hence the quote for the complete engine.
The Service Manager from the First Toyota Company said he would strip the RAV engine and get the best price for renewal.
8, I have a comprehensive day to day recorded notes demonstrating my experiences of, visits/notes/e-mails/concerns, with the Two Toyota Companies.
9, I have requested Toyota to ensure me in writing one year warranty on all repairs carried out.
10, Toyota,
OUR PLEDGE TO YOU,
We honour our commitment to you?
We provide sound advice?
We will always keep you informed?
We provide quality technical expertise?
We value your input?
We strive to strengthen our relationship with you?
J Toyota touch
NOTE: - all the above pledges have been ignored!
11, I have all supporting documentation and photos of the service and the blocked oil pump pickup grid and the slog in the sump taken at Toyota on the day it was striped.
NOTE; To date I’ve have not heard from the first Toyota Company’s Dealer Principal, to whom I sent my concern Friday last week.
could someone help how to post a photo in detail from a folder on my computer?
I don't know what a URL is.
1, My concerns are the manner in which the first Toyota Company handled the last service 19/06/2014, after I categorically stated my concern to the Service Adviser, Workshop Supervisor, and mechanic, that the red oil light was flickering.
Toyota made note on the Workshop Report stating “oil was less in the vehicle and sloggy“when the engine was drained, which supported their knowledge of my concern.
My other concern with the Workshop Report is how did the mechanic insure that he filled the engine with the correct amount of oil if there was slog (sloggy) in the sump?
If Toyota had notified me that corrective action was necessary to correct the red light, I would have given the go ahead, as I did with the windscreen repair when Toyota phoned me and reported chips on the windscreen, “I gave the go ahead”.
When fetching my RAV after the service, I was told by both the foreman and the mechanic that the engine was low on oil although the dipstick was indicating full; the explanation was that when the oil gets slogged, it blocks the dipstick pipe giving wrong dipstick oil levels.
When booking in the RAV for the breakdown at the second Toyota I was told by the workshop foreman that when the oil gets slogged it blocks the oil pump pick which will starve oil to the engine and cause the red light to come on, and the corrective action is to remove the sump and oil pump to clean, flushing was not an option to clean the sump and oil pump.
2, There is a discrepancy in the date and kilos for the service;
Service Schedule, service date is 18/06/2014, and kilos 207147.
Job Instruction Form, service date is 19/06/2014, and kilos 236973.
3, On the 8/05/2015 the service manager said that he would investigation the last service regarding the workshop foreman and the mechanic not taking action to the red light concern I mentioned when booking in for the service and to date I’m still waiting for a report.
4, Toyota did not writing down my concerns when booking in my RAV for a service which seems to be the trend at Toyota.
5, When booking in the RAV for the breakdown I asked the Service Adviser for a workshops report the reason why the engine failed, to date this report is still outstanding.
6, I have photos of the SLOG and the BLOCKED OIL PUMP PICKUP!
7, I was advised by the second Toyota Company that the aluminum engine block could not be re-bored; First Toyota Company is having it re-bored and rebuilt.
Insert from an E-mail received from Second Toyota Company
Full Headers Printable View
Hi
I have looked into the quoting of the engine repair, we have had engineers out to listen to the engine and they confirmed that those aluminum blocks cannot be re-bored hence the quote for the complete engine.
The Service Manager from the First Toyota Company said he would strip the RAV engine and get the best price for renewal.
8, I have a comprehensive day to day recorded notes demonstrating my experiences of, visits/notes/e-mails/concerns, with the Two Toyota Companies.
9, I have requested Toyota to ensure me in writing one year warranty on all repairs carried out.
10, Toyota,
OUR PLEDGE TO YOU,
We honour our commitment to you?
We provide sound advice?
We will always keep you informed?
We provide quality technical expertise?
We value your input?
We strive to strengthen our relationship with you?
J Toyota touch
NOTE: - all the above pledges have been ignored!
11, I have all supporting documentation and photos of the service and the blocked oil pump pickup grid and the slog in the sump taken at Toyota on the day it was striped.
NOTE; To date I’ve have not heard from the first Toyota Company’s Dealer Principal, to whom I sent my concern Friday last week.
could someone help how to post a photo in detail from a folder on my computer?
I don't know what a URL is.
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