Trace Rooting help

[Fayera]

Guys,

I did a trace root from my home to Google/Facebook/Webafrica and every time on the second hop I get a timed out, does that mean there is a package loss between my house and the exchange?

How do I report it to Telkom as they do not seem to understand data loss, they keep asking is there a line fault...or is it a line fault?

Some help or advice where to start fault finding would be greatly appreciated.

Regards,
Fay

 

[ITCynic]

Perhaps if you displayed the results of the tracert, someone here will be able to give you some form of diagnosis.

 

[Fayera]

Hope this helps, could get the picture in ^_^

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\CV>tracert www.webafrica.org.za

Tracing route to www.webafrica.org.za [196.220.58.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 41 ms 40 ms 40 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 185 ms 168 ms 159 ms vl36.er.gw.cpt.za.wa.co.za [41.185.0.66]
5 40 ms 39 ms 39 ms vl38.cr.gw.cpt.za.wa.co.za [41.185.0.73]
6 42 ms 41 ms 39 ms fe0.er1.gw.cpt.za.wadns.net [41.185.0.4]
7 40 ms 41 ms 41 ms wa-acc1.wadns.net [196.220.39.253]
8 47 ms 48 ms 44 ms 196.220.58.66

Trace complete.

If I do three speed test I get 3 completely different results, from a local ping of 72-250 and line speeds of 1.9-3.5, I have a 4 meg unshaped account with WA.

 

[l1qu1d]

Best hunch would be that the router/firewall/first point of contact outside your network does not allow a response to ICMP packets, they do this on occasion to stop certain attacks.
If it's doing the same thing to all sites I'd deffinitely go with that, I wouldn't read too much into it.

 

[ponder]

There is no problem, no need to log a fault with telkom. l1qu1d provided you with a good explanation.

 

[Fayera]

Guys, much appreciated, it has never happened before so I was unsure why suddenly now. Wish I need more about networks and IT sometimes.

Many thanks gain guys.

Should I get another router or something? I have Billion 7300.