USZA
Executive Member
Ok, so this is my story with them:
On the 27th of November 2009 I took delivery of my new car. Two weeks prior to this, I gave tracker notice to de-install the Skytrax unit from my old car, and to re-install it on the new car - according to them, they need 3 working days' notice and according to SLA's, they're supposed to install it within 5 days of receipt of notice.
Anyway, for the whole two weeks prior to collecting my car, they have neither contacted the new owner, which happens to be a very good friend of mine, of my previous car to arrange de-installation, and consequently have they then not contacted the dealer to arrange re-installation, despite phone calls from me every second day to follow up on the situation. Needless to say, when I collected my car on the morning of the 27th, the device had still not been installed.
Drove the car to work, and contacted Tracker immediately; spoke to their operations manager, who apologised profusely, saying that this was not Tracker standard. He then arranged a de-install/re-install for me for the very next day.
Come the 28th, they manage to do the de-install at my friend's work; he, and even their agent, called me to confirm that this has been done. Two hours later though, they were still not at my place to do the re-install - I drove all the way from Strand to Claremont, just to accommodate them
. I subsequently called their agent to find out where the technician was. Long story short, the technician thought that the re-install was to take place at the same place as the de-install but, because the de-installation venue wasn't secure, he brought the unit back to the workshop - in the meantime, nobody tried to even get hold of me to tell me what happened ( so they're sitting with my unit, now what). I then requested that the technician come out to complete the re-installation, only to be told that he left to do an installation in the northern suburbs somewhere (Kuilsriver or Kraaifontein, I really couldn't care at that stage). The only way then to make good of a bad situation was for me to go to the workshop in Maitland to have the re-installation done there - a whole day wasted/ruined because all of this was supposed to take place at 08:00 and it was 12:00 by now.
The installation went equally dismal, which was to be expected at that stage, since they've been messing me around for two weeks. No installation certificate - a requirement for my insurance, the technician never showed me the emergency button (I still don't know where it is), and no login details from Tracker. Oh, and no invoice for the re-install/de-install.
Today is the 19th of January 2010, and all of this has yet to be sorted out. They're still billing for their monthly subscription - no problem with that; still haven't billed for the de-install/re-install - apparently it hasn't gone through to their accounts dept yet :wtf:; and I'm still waiting for an installation certificate, which I requested today again.
The moral of the story? Don't make your tracker a Tracker.
PS: I had less, if no, trouble with Netstar. Got stuck with a SkyTrax device when I took out a Hollard Pay-as-you-drive policy on the previous car. Then decided to just transfer it to the new car since I had to pay for it anyway - the new owner wasn't interested in taking it over and I couldn't afford to cancel it because it was taken on a 3-year contract.
Anyone else who had issues with them?
On the 27th of November 2009 I took delivery of my new car. Two weeks prior to this, I gave tracker notice to de-install the Skytrax unit from my old car, and to re-install it on the new car - according to them, they need 3 working days' notice and according to SLA's, they're supposed to install it within 5 days of receipt of notice.
Anyway, for the whole two weeks prior to collecting my car, they have neither contacted the new owner, which happens to be a very good friend of mine, of my previous car to arrange de-installation, and consequently have they then not contacted the dealer to arrange re-installation, despite phone calls from me every second day to follow up on the situation. Needless to say, when I collected my car on the morning of the 27th, the device had still not been installed.
Drove the car to work, and contacted Tracker immediately; spoke to their operations manager, who apologised profusely, saying that this was not Tracker standard. He then arranged a de-install/re-install for me for the very next day.
Come the 28th, they manage to do the de-install at my friend's work; he, and even their agent, called me to confirm that this has been done. Two hours later though, they were still not at my place to do the re-install - I drove all the way from Strand to Claremont, just to accommodate them
. I subsequently called their agent to find out where the technician was. Long story short, the technician thought that the re-install was to take place at the same place as the de-install but, because the de-installation venue wasn't secure, he brought the unit back to the workshop - in the meantime, nobody tried to even get hold of me to tell me what happened ( so they're sitting with my unit, now what). I then requested that the technician come out to complete the re-installation, only to be told that he left to do an installation in the northern suburbs somewhere (Kuilsriver or Kraaifontein, I really couldn't care at that stage). The only way then to make good of a bad situation was for me to go to the workshop in Maitland to have the re-installation done there - a whole day wasted/ruined because all of this was supposed to take place at 08:00 and it was 12:00 by now.The installation went equally dismal, which was to be expected at that stage, since they've been messing me around for two weeks. No installation certificate - a requirement for my insurance, the technician never showed me the emergency button (I still don't know where it is), and no login details from Tracker. Oh, and no invoice for the re-install/de-install.
Today is the 19th of January 2010, and all of this has yet to be sorted out. They're still billing for their monthly subscription - no problem with that; still haven't billed for the de-install/re-install - apparently it hasn't gone through to their accounts dept yet :wtf:; and I'm still waiting for an installation certificate, which I requested today again.
The moral of the story? Don't make your tracker a Tracker.
PS: I had less, if no, trouble with Netstar. Got stuck with a SkyTrax device when I took out a Hollard Pay-as-you-drive policy on the previous car. Then decided to just transfer it to the new car since I had to pay for it anyway - the new owner wasn't interested in taking it over and I couldn't afford to cancel it because it was taken on a 3-year contract.
Anyone else who had issues with them?