Tracker price adjustment

[semisane1987]

Good day

So tracker just sent me an e mail that they will be increasing, my monthly payment from R179 to R190.16 I thought I had a price locked contract with them. That is what the lady told me when I signed up. What piss me off is they can adjust the prices to suit their needs, but customers can't decrease prices or cancel the contract.

I'm not really bothered by the new price just that they do things when it suit them.

 

[TheChamp]

Where is the contract and what are they saying about the price lock contract that you thought you had with them?

 

[semisane1987]

The contract somewhere in my e mails

September 2017
Dear Sir/Madam,
As a valued Tracker Customer, we appreciate your continued support. Underpinning everything that
Tracker does is the belief that the company is making a real difference in South Africa. Whether it is
helping to track and recover assets, combating crime or delivering safety and services that empowers
people to enjoy life, the creation of value is critical to everything that Tracker strives to achieve.
Tracker gives you the freedom to explore your world. With our innovative range of products and services,
we ensure that you and your family are cared for and protected. When you’re protected you feel safe. And
when you’re safe, you are free to get out there to create new memories.
Due to the rising cost of business and technological advancement, we will be increasing our rates effective
1 October 2017. Your monthly payment will be adjusted accordingly.
Please Note:
• Your new adjusted subscription fee will be R 190.64.
• If your tracking unit was fitted after 1 July 2017, your subscription fee will not increase.
• This letter is based on your account status as of 1 July 2017 and may not reflect changes made after
that date.
We have kept the increase as low as possible so that you can continue to enjoy complete peace of mind,
every day.
To view Tracker's Terms and Conditions, please click here or visit www.tracker.co.z

 

[semisane1987]

I will look for the e mail tonight I remember correctly the lady said it's a 3 year contract, with no price increase.

My friend said I should let it go it's only R10 so I will leave them.

 

[TheChamp]

I will look for the e mail tonight I remember correctly the lady said it's a 3 year contract, with no price increase.

My friend said I should let it go it's only R10 so I will leave them.

Take it up with them as a matter of principle if indeed you have a price lock contract.

 

[semisane1987]

I changed insurance maybe that is why because I got discount through miway.

 

[TheChamp]

I changed insurance maybe that is why because I got discount through miway.

That makes sense.