Transfer Telkom fibre line?

[Pietjo]

I am relocating 2 km to a townhouse complex in Eldoraigne Centurion. I have a current fibre internet installation. At the new venue there is an internet fibre installation though inactive at the moment. I want to move the current fibre service to my new residence, but the Telkom system wont allow the transaction because the place is "full". Two Telkom sales agents could not tell me what it means to be "full" or whether lines will become available again.
If there is a current fibre line I can't see why they can't help me. It seems I will have to give up on Telkom service after 30 years.

 

[charlieharper]

yeah, telecoms no longer "transfer" a line.... it used to a concept to keep your old telephone number.
In 2020, you just cancel your old subscription then sign up for new subscription at new place.

 

[Pietjo]

Does it mean that I will lose my email addresses?