Transferring of Line While on Contract

W

wAh

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Hey peeps,

I've recently registered for a WebAfrica Complete package. Before doing so, and canceling my MWEB account, I checked with Telkom concerning our bundle contract.

They told me that, because we were on the contract with them for over a certain period of time, we'd be able to transfer over to WebAfrica without concerns of a penalty fee.

Today, two weeks after the transfer and no line upgrade I phoned WebAfrica and asked them what's up. They then told me that, under no circumstances, can a line be handed over to an ISP if the full term of the contract hasn't been served. This is a big bugger up, as I've canceled my MWEB account and I've paid WebAfrica for this month's data.

Has anyone dealt with a situation like this before? Can a line actually be handed over while still on a contract?
 
wAh said:
Hey peeps,

I've recently registered for a WebAfrica Complete package. Before doing so, and canceling my MWEB account, I checked with Telkom concerning our bundle contract.

They told me that, because we were on the contract with them for over a certain period of time, we'd be able to transfer over to WebAfrica without concerns of a penalty fee.

Today, two weeks after the transfer and no line upgrade I phoned WebAfrica and asked them what's up. They then told me that, under no circumstances, can a line be handed over to an ISP if the full term of the contract hasn't been served. This is a big bugger up, as I've canceled my MWEB account and I've paid WebAfrica for this month's data.

Has anyone dealt with a situation like this before? Can a line actually be handed over while still on a contract?
Click to expand...

Hey wAh,

You can get the lined transferred away from Telkom if you are under contract, however there are penalty fee's and a cancellation term with Telkom to get this done.

Was this told to you by Telkom or Web Africa staff?

I should be able to get the data activated for you, and perhaps even the line upgrade - however the transfer will be a little more tricky. Can you drop me a PM with your client code so I can have a look at whats happening on your account :)

Thanks!
 
All good wAh! Just replied with a few more details around the original query.
Really not sure why you where told by Telkom that you can move the line without cancellation fee's being involved.

Looking forward to seeing you on board once your contract has expired.
Lemme know if I can help out with anything else :)
 
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