TRL Technologies - Pathetic Service, Daylight Robbery

Thanks RS, ive complained on HelloPeter as well, im sick and tired of these rip off company's who provide no service whatsoever. 'Tortured' i suggest you cancel your account with them immediately and reverse your debits at your bank, because trying to get your money back from this company is a headache and a half...
 
plummet said:
can you believe this, i have been charged yet again, even though ive cancelled my account with these people.. Unbelievable.
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Hi Plummet,

You have been refunded on 30 June 2011 after I've investigated your account.

We've identified a problem with our billing system which results in some clients being debited twice each month and we will be suspending all debit order collections until the problem has been resolved and verified to be resolved.

In the meantime I would like to apologise to the affected clients and can assure you that this problem are receiving our urgent attention.

Affected clients can sent an e-mail to [email protected] so that we can investigate and process credits/refunds where required.
 
plummet said:
Thanks RS, ive complained on HelloPeter as well, im sick and tired of these rip off company's who provide no service whatsoever. 'Tortured' i suggest you cancel your account with them immediately and reverse your debits at your bank, because trying to get your money back from this company is a headache and a half...
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Hi Plummet,

A refund has been processed the same day (30 June 2011 @ 16:27PM) after I've received your e-mail and supporting information @ 12:34PM.
 
Reuben@TRLTech said:
Hi Plummet,

A refund has been processed the same day (30 June 2011 @ 16:27PM) after I've received your e-mail and supporting information @ 12:34PM.
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Only to charge me the very next day yet again am i right? Is there supporting information for this constant theft of my money? The reason i chose your company is because i found it the most reasonable priced and i cannot afford higher, but here i find myself constantly short because of these double debits which i have complained about since i signed up with you 3 months ago. The only time i got a proper response is now, because ive complained on a public forum. So thank you MyBroadband, no thank you TRL...
 
plummet said:
Only to charge me the very next day yet again am i right? Is there supporting information for this constant theft of my money? The reason i chose your company is because i found it the most reasonable priced and i cannot afford higher, but here i find myself constantly short because of these double debits which i have complained about since i signed up with you 3 months ago. The only time i got a proper response is now, because ive complained on a public forum. So thank you MyBroadband, no thank you TRL...
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Hi Plummet,

You've informed us about an incorrect debit order during May 2011 after which we've passed a credit on 25 May 2011 for the full amount.
This credit reflects on your latest invoice, dated 17 June 2011.

I would like to apologise once again for the inconvenience caused in this regard and would like to offer you the service, free of charge, for 1 month. Should you wish to continue with the service after your free month, payments can be made by means of EFT.

We want our valued clients to be delighted with our service and we would go to great lengths to offer the latest services, at the best possible prices.

Please let me know if I can assist you with anything else :)
 
I'd like to add my experience with this company TRL TEChNOLOGIES and its accomplice CYBERSMART . After cancelling my account with TRL I discovered that I had been double debited for May. Cybersmart passed the buck to REUBEN LEACH whose promises to look into the matter have not materialized... and I was debited after having closed the account. I will be opening a case of fraud/theft and I'm in the process of laying charges. The evidence against TRL is overwhelming especially in the light of the situations described here. My Broadband should establish a section to name and shame fraudsters like this a la Hellopeter!
 
terade said:
I'd like to add my experience with this company TRL TEChNOLOGIES and its accomplice CYBERSMART . After cancelling my account with TRL I discovered that I had been double debited for May. Cybersmart passed the buck to REUBEN LEACH whose promises to look into the matter have not materialized... and I was debited after having closed the account. I will be opening a case of fraud/theft and I'm in the process of laying charges. The evidence against TRL is overwhelming especially in the light of the situations described here. My Broadband should establish a section to name and shame fraudsters like this a la Hellopeter!
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Hi terade,

Please send an e-mail to [email protected] so that we can assist you.
 
Good Luck Terade, be careful of this company, he might end up charging you some more for no reason.. he still wants to charge me for no services rendered after i reversed the illegal debits he made. My advice, lay a charge and contact your lawyer because he'll probably try and blacklist you knowing what a conniving company this is.
 
plummet said:
Good Luck Terade, be careful of this company, he might end up charging you some more for no reason.. he still wants to charge me for no services rendered after i reversed the illegal debits he made. My advice, lay a charge and contact your lawyer because he'll probably try and blacklist you knowing what a conniving company this is.
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Hi Plummet,

As mentioned several times earlier, a refund has been processed the same day (30 June 2011 @ 16:27PM) after I've received your e-mail and supporting information @ 12:34PM.

A credit was also passed during May 2011 which reflected on the invoice of 17 June 2011.

Despite being credited and refunded in full, you've reversed the debit order for 1 June 2011 (where only 1 debit order was processed against your account and where you have utilised the service), leaving your June invoice unpaid.
 
Hi Reuben

Please stop spinning lies.. the day i informed you of cancelling my service, i gave you one months notice, which was already paid for. However the very next day you cancelled my account, my username and password deactivated, and the day after, my telkom line was cancelled by you. Telkom have confirmed this. This is the reason i reversed the debit for June as i was not receiving a service from your spiteful company and therefore i should not pay. I have been advised to stop wasting time talking to you and let my lawyer communicate with you from now on. Its the only way to deal with rip off companies like you. Thank you.
 
plummet said:
Hi Reuben

Please stop spinning lies.. the day i informed you of cancelling my service, i gave you one months notice, which was already paid for. However the very next day you cancelled my account, my username and password deactivated, and the day after, my telkom line was cancelled by you. Telkom have confirmed this. This is the reason i reversed the debit for June as i was not receiving a service from your spiteful company and therefore i should not pay. I have been advised to stop wasting time talking to you and let my lawyer communicate with you from now on. Its the only way to deal with rip off companies like you. Thank you.
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Hi Plummet,

Telkom doesn't have access to our systems so they couldn't confirm anything.
Right now the transfer is still pending with a order number obtained from Telkom.

The line transfer request, back to Telkom, was initiated by us on 2011-06-22 11:01:25.

Since Telkom normally take minimum 1 week to process line transfers, we've submitted the request on the above date so that everything should be sorted when your cancellation notice comes to an end.

I've acknowledged that we've dropped the ball with your account and I've apologised to you for that.
We have cancelled the June invoice and consider the problem to be resolved.

I really hope that you would consider giving us another chance by accepting my offer for a free 1 month unshaped uncapped account - please let me know and I'll setup the account for you :)
 
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And now he's banned on this forum so you won't get an answer here unfortunately. I recommended my mate jump ship the minute the company started having issues paying his sub-contractors.
 
sorry to hear that boet.. ive tried to warn people about this guy.. even put a complaint on hello peter.. i just went to my bank and told them how this company is scamming me and they reversed the debits for me.. pissed reuben of nicely... but what could he do... i only reversed what was rightly mine...
 
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