trouble getting RDC to work

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The Philosopher

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I am trying to set up port forwarding on my parents router so that I can help them when they get stuck

I followed the instructions for their modem/router from portforward.com. I ported 3389 forward.

I made sure that RDC is enabled and is allowed through windows firewall.

However i cant connect to it. They are running winxp pro and i win 7. Their ISP is web africa.

I tried to ping their ip address, but it times out. I can tracert, it times out.

is it possible that port 3389 is blocked by web africa?

i tried to use pfportchecker and it says that external ip is found, but it cant ping the router but also it says the port is open how does that work?

when i use telnet and remote in it says connect failed.

what else can i do to make it work?
 
Hi,

i'm taking a guess now but as far as I knw you have to point on your router that anything that is destined to port 3389 is forwarded to the pc that you want to connect to IP.

so you when you remote you must use your routers external ip.
 
@wizzard

can you tell me for interest sake am i on the correct path to setting up port forwarding for rdc?
 
yep staunchy20 but it seems the original poster has covered that area. It can be a mission with some routers setting up port forwarding because there is a small tickbox somewhere that needs to be ticked (Enable Virtual Services on one of my old ones for example).

Its also possible RDS is blocked by web africa, I don't know what their policies are with that sort of thing
 
cool thnx info is for personal knowledge.

i'm busy studying IT part time but sumtimes regret getting into IT...
 
Routers often block ICMP packets, which could also be the cause of why you can't ping their router. They always block telnet, SSH and HTTP on the WAN port by default, but you can enable it too, but it is not recommended.

I would suggest that you register a Dynamic DNS account at www.dyndns.com, which is free. Once you've setup a host, you should configure the router to automatically update the DDNS account, so that you can be sure that the DDNS account is always linked to the router's WAN IP address.

Once you have DDNS running, then you can simply connect to a hostname (eg. rdpserver.dyndns.info). It would be advisable to enable ICMP packets on the WAN interface on their router, so that you can ping the DDNS address first, before trying to get RDP going.

I would also advise you to setup static IP addresses on their router, or at least just for the PC that you're doing a port forward for.

Good luck :)
 
www.teamvewer.com is still the most efficient option - then you do not have to struggle with firewalls, routers and passwords.

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I am not sure why but i would prefer to use RDC than 3rd party ones. RDC seems to be faster than the others.

Pada, that sounds like a plan.

What is IMCP packets?
 
The Philosopher - Two questions.

1. Is your parents local IP address a static one, or is it assigned via DHCP?
2. When you try to connect via RDP, what IP address are you trying to connect to? Their local machines IP or their Public IP address?

I know Mweb block RDP port to start, and you have to physically alter something on your customer page to get it working. So you might be better off giving your ISP a call before you start tearing your hair out ;)
 
ICMP is the protocol that ping uses, so you have to allow/unblock it on the WAN interface of the modem/router that you're trying to connect to, otherwise you won't receive ping packets back.

TeamViewer is pretty cool, especially if you're behind a NAT/firewall. I prefer RDP, and if that's not possible, I use UltraVNC instead.
I've never really had to use TeamViewer before, apart for the times that I was connecting as a client :)
 
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