eremos
Senior Member
Hi all,
I'm starting this thread in the perhaps naive hope that someone from Telkom will read it and take pity, or maybe someone can help with this - perhaps to give me phone numbers, advice on what direction to take next, etc.
At the very least, maybe this will help future subscribers to know what to expect when they sign up.
We ordered our ADSL line - an upgrade to an existing line - in late February, and it apparently went on Telkom's system in early March. For the first couple of months we took a pretty laid back approach, waiting for them to come to us, but finally, towards the early-middle of last month, I got a bit fed up and gave them a call.
The first number they give you when you request a status update is the Telkom ADSL Provisioning Helpdesk on 0800 456 786. At first glance they appeared very helpful, taking your details, ensuring everything is in order and sending an email to the installation department to book an installation.
It all fell apart for me there though. I've been phoning them back twice a week for about the past month and have made absolutely no progress. Every time I phone I get told that they're sending and email, but nobody ever calls back.
It's gotten somewhat worse since I learned about the self-install option and have been trying to figure out definitively whether it's something we can do.
Part of the problem, I suspect, is that our line is currently on special equipment (tel+2; 1 physical line coming into the house for 2 numbers) which means that Telkom will HAVE to come in to sort that out before they will ever be able to activate ADSL on the line. However, two people I've spoken to at Telkom have said that that should be fixed independently of the ADSL installation (at their expense, since Telkom elected to install the special equipment, we had no choice in the matter), and self-install should still be available to us.
On one or two occasions I have spoken to Telkom and they have said there is an issue with Cabling. That's pretty much all they could ever tell us, but I take that as an indication that the special equipment is causing an issue.
Please, if anybody has any ideas how I should proceed, I would love to hear them. Should I focus on getting someone out to get rid of the special equipment before I try to address anything more on the ADSL side? And how do I go about this? Should I log a fault saying the split line is causing the line to suck for internet access (I only get 31200 baud on it)? Or will they deem that acceptable and charge me for an unneccesary callout?
Thanks in advance,
Henning
I'm starting this thread in the perhaps naive hope that someone from Telkom will read it and take pity, or maybe someone can help with this - perhaps to give me phone numbers, advice on what direction to take next, etc.
At the very least, maybe this will help future subscribers to know what to expect when they sign up.
We ordered our ADSL line - an upgrade to an existing line - in late February, and it apparently went on Telkom's system in early March. For the first couple of months we took a pretty laid back approach, waiting for them to come to us, but finally, towards the early-middle of last month, I got a bit fed up and gave them a call.
The first number they give you when you request a status update is the Telkom ADSL Provisioning Helpdesk on 0800 456 786. At first glance they appeared very helpful, taking your details, ensuring everything is in order and sending an email to the installation department to book an installation.
It all fell apart for me there though. I've been phoning them back twice a week for about the past month and have made absolutely no progress. Every time I phone I get told that they're sending and email, but nobody ever calls back.
It's gotten somewhat worse since I learned about the self-install option and have been trying to figure out definitively whether it's something we can do.
Part of the problem, I suspect, is that our line is currently on special equipment (tel+2; 1 physical line coming into the house for 2 numbers) which means that Telkom will HAVE to come in to sort that out before they will ever be able to activate ADSL on the line. However, two people I've spoken to at Telkom have said that that should be fixed independently of the ADSL installation (at their expense, since Telkom elected to install the special equipment, we had no choice in the matter), and self-install should still be available to us.
On one or two occasions I have spoken to Telkom and they have said there is an issue with Cabling. That's pretty much all they could ever tell us, but I take that as an indication that the special equipment is causing an issue.
Please, if anybody has any ideas how I should proceed, I would love to hear them. Should I focus on getting someone out to get rid of the special equipment before I try to address anything more on the ADSL side? And how do I go about this? Should I log a fault saying the split line is causing the line to suck for internet access (I only get 31200 baud on it)? Or will they deem that acceptable and charge me for an unneccesary callout?
Thanks in advance,
Henning