So has anyone here received accounts that differ a lot from month to month ???
Two months ago (and before that) my total account would roughly be R 3200
Month after that = R 4 800
Last month R 3 800
It seems that the problem, according to this link is this:
"Chairperson of the metro finance oversight committee Peter Sutton said most residents experienced problems such as over-estimations and retrospective corrections “resulting in excessive amounts payable”.
The link suggests the following:
“Investigations are underway to explore new technology which will allow for a much more secure system when it comes to submitting customer meter readings.”
In the interim, he encouraged customers to take the readings and submit them to the metro themselves:
1. Email the photos of the water and electricity meters with the latest copy of your municipal account to [email protected]
2. In the body of the email, request:
· A correction of the account as per the attached photos and a new statement.
· That a “hold” be placed on the account until the correction is made.
· That a reference number for the matter be issued and emailed to you.
Just thought I'd post this here if anyone in Tshwane experienced the same problems
Two months ago (and before that) my total account would roughly be R 3200
Month after that = R 4 800
Last month R 3 800
It seems that the problem, according to this link is this:
"Chairperson of the metro finance oversight committee Peter Sutton said most residents experienced problems such as over-estimations and retrospective corrections “resulting in excessive amounts payable”.
The link suggests the following:
“Investigations are underway to explore new technology which will allow for a much more secure system when it comes to submitting customer meter readings.”
In the interim, he encouraged customers to take the readings and submit them to the metro themselves:
1. Email the photos of the water and electricity meters with the latest copy of your municipal account to [email protected]
2. In the body of the email, request:
· A correction of the account as per the attached photos and a new statement.
· That a “hold” be placed on the account until the correction is made.
· That a reference number for the matter be issued and emailed to you.
Just thought I'd post this here if anyone in Tshwane experienced the same problems
