Tshwane municipal bill: Incorrect meter reading.

[BigAl-sa]

I just got a R15k municipal bill. As of today my water meter reading is 400m^3 below their reading taken two weeks back.

Anyone have any idea of channels to try?

 

[Quintrix]

Take a pic of your meter reading and pay them a visit and register on E-Tshwane on upload your own readings in future

 

[Steamy Tom]

yeah take a picture with the meter number visible and go visit them - 400KL+ of water and sanitation is hefty - am surprised your bill isn't more frankly.

 

[Stokstert]

Good luck fixing this, pay up first then we will investigate is the normal requirement.

 

[rodga]

Good luck fixing this, pay up first then we will investigate is the normal requirement.

+1
Send in your own readings to avoid this in future

 

[Marsie27]

Good luck fixing this, pay up first then we will investigate is the normal requirement.

Yes, this was what we had to do in Cape Town some years back (fortunately before our water supplies became an issue). In our case it was 'only' R10k-ish. We did get about 80% back in credit, eventually (around 9 months, iirc).

 

[BandwidthAddict]

Is it not possible to open a case of criminal fraud?

 

[supersunbird]

Is it not possible to open a case of criminal fraud?

Was it done with criminal intent?

 

[BandwidthAddict]

Was it done with criminal intent?

Are they not accountable?

 

[Steamy Tom]

Are they not accountable?

for an error?

 

[BandwidthAddict]

for an error?

For refusing to acknowledge or correct "the error".

 

[Steamy Tom]

For refusing to acknowledge or correct "the error".

and what proof is there that they have done that? OP hasn't even contacted them yet?

 

[BandwidthAddict]

and what proof is there that they have done that? OP hasn't even contacted them yet?

I've reread the OP and you are right, they haven't contacted the officials yet. Thanks for reminding me to not project my fears and just keep to reality.

I hope this issue is cleared up in favour of the OP soon and without hassle.

 

[ToxicBunny]

Good luck fixing this, pay up first then we will investigate is the normal requirement.

They all play that game... Until you tell them to fsck off and lodge a dispute... And threaten legal action if they disconnect you... They usually back down at about that point.