Sign up with GoogleSo we recently had a Microsoft Surface Pro 3 fall and the screen cracked. Outsurance found TT3 repair that was willing to replace the screen. They picked up the device, had a screen shipped in and it was repaired a week later.
When I got it back and opened the well wrapped package, I found the brand new screen cracked as well and I immediately sent it back. They told me they would have a new screen this week Monday. So I called them yesterday to find out how they were progressing with the repairs and I was told that they had reviewed their security footage and they couldn't determine when the screen had cracked again and they didn't want to blame anyone so they requested that I put in another claim to Outsurance and they wouldn't ask for the surcharge on both claims. They also stated that they would have the new screen next week Monday.
So my question is, are they ripping me off here? What are my options? Should I accept their request to claim again? Is this going to affect my policy?
They probably forgot about ordering a new screen until I called to check on the progress cause why the hell did the first shipping/repair take 1 week and this one is now taking over 2 weeks?
I'm quite pissed off with the whole situation as my wife uses the Surface Pro to teach and she has had to resort to using a white board marker for the last three weeks, all of her preparation with PowerPoint slides for naught.
When I got it back and opened the well wrapped package, I found the brand new screen cracked as well and I immediately sent it back. They told me they would have a new screen this week Monday. So I called them yesterday to find out how they were progressing with the repairs and I was told that they had reviewed their security footage and they couldn't determine when the screen had cracked again and they didn't want to blame anyone so they requested that I put in another claim to Outsurance and they wouldn't ask for the surcharge on both claims. They also stated that they would have the new screen next week Monday.
So my question is, are they ripping me off here? What are my options? Should I accept their request to claim again? Is this going to affect my policy?
They probably forgot about ordering a new screen until I called to check on the progress cause why the hell did the first shipping/repair take 1 week and this one is now taking over 2 weeks?
I'm quite pissed off with the whole situation as my wife uses the Surface Pro to teach and she has had to resort to using a white board marker for the last three weeks, all of her preparation with PowerPoint slides for naught.
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