Hi all
I have an MTN prepaid SIM which I haven't used for several months. I was surprised to see that the SIM still works, and decided to use it for a backup internet connection with a spare huawei router I have lying around.
The problem is, I can't seem to load any Data on the SIM no matter what method I try
I've tried purchasing Data from my bank, which gives a technical error.
I also tried using MTN's own web-based topup OOB topup portal, which also fails (whenever I input my credit card details and select a bundle, I get an error saying that I am "not eligible" for the bundle and that I should try another bundle. Then, as soon as I select another bundle, I see another error saying there was a problem and they are working on it and that I should try again in a few minutes. I've tried on different days and no difference.
I then purchased regular airtime from my bank, which loaded fine, and tried to use USSD *136# to convert the airtime to data. I can see all the menus and different data bundle choices for regular data or bozza data, etc. However, as soon as I confirm to buy a bundle, I immediately get a USSD response message saying "Error processing your request, please try again later."
So now I've spent money that I can't get back trying to get data that wont load no matter how I try to purchase it. Unless there's a way to fix this issue, it seems my only resort will be to RICA a new prepaid SIM and then transfer the airtime over in order to convert it to data on the new SIM, otherwise I stand to lose all the airtime (R700) which I'm obviously not happy about.
I've tried sending MTN customer support an E-mail, but so far no reply.
Does anyone have any idea how I can go about getting this issue fixed? Would an MTN store in a mall likely be able to assist? Is there any MTN representative on this forum who could maybe do a technical checkup on my SIM to see what could be causing this issue?
Thanks in advance
I have an MTN prepaid SIM which I haven't used for several months. I was surprised to see that the SIM still works, and decided to use it for a backup internet connection with a spare huawei router I have lying around.
The problem is, I can't seem to load any Data on the SIM no matter what method I try
I've tried purchasing Data from my bank, which gives a technical error.
I also tried using MTN's own web-based topup OOB topup portal, which also fails (whenever I input my credit card details and select a bundle, I get an error saying that I am "not eligible" for the bundle and that I should try another bundle. Then, as soon as I select another bundle, I see another error saying there was a problem and they are working on it and that I should try again in a few minutes. I've tried on different days and no difference.
I then purchased regular airtime from my bank, which loaded fine, and tried to use USSD *136# to convert the airtime to data. I can see all the menus and different data bundle choices for regular data or bozza data, etc. However, as soon as I confirm to buy a bundle, I immediately get a USSD response message saying "Error processing your request, please try again later."
So now I've spent money that I can't get back trying to get data that wont load no matter how I try to purchase it. Unless there's a way to fix this issue, it seems my only resort will be to RICA a new prepaid SIM and then transfer the airtime over in order to convert it to data on the new SIM, otherwise I stand to lose all the airtime (R700) which I'm obviously not happy about.
I've tried sending MTN customer support an E-mail, but so far no reply.
Does anyone have any idea how I can go about getting this issue fixed? Would an MTN store in a mall likely be able to assist? Is there any MTN representative on this forum who could maybe do a technical checkup on my SIM to see what could be causing this issue?
Thanks in advance
