unable to receive emails from hotmail

[virtualk]

I have a reseller hosting package and one of my clients are unable to receive emails from hotmail email addresses.

When sending from hotmail you just get a bounce back message:

"This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed."

All other emails come in fine. Any idea's?

 

[server-admins.net]

Sounds like the mail server responsible for hosting your client's domain is blocking hotmail.

Are there any other details below the lines "Delivery to the following recipients failed." - ie an error number?

 

[virtualk]

nope. no error number, thats all the mail said.

is there anything i can do via whm? The quickest solution i can see is switching them to google apps

 

[server-admins.net]

ask your host to check mail server logs, they should be able to resolve or advise.