Unauthorized billing by telkom on fraudulent contracts

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MORENA1

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Since 2014 as telkom client Imhave never been so UNHAPPY and DISAPPOINTED. I ONLY have two contracts with telkom(Router and cellphone) and have been happy untill someone somehow decided to take extra 3X Samsung J7 device contracts on my name and even went to change my address and email address. I did not know anything untill Telkom started billing my acount R1100 since June 2018 instead of the usual R299. I have since reported the matter and by September 2018 received Case number and told my case is been attended. I did not receive any update from anyone as promised and by early Novermber i decied to call and make follow up wherby i learnt after following neccesary steps of emailing erquested documents, the other consultant on that day told me there are no supporting documents on my case.



I continued to re-send the documents yet again and waited over 2 months. On the 29th January 2019 I received sms from telkom notifying me that my case has been resolved. I felt relieved immediately and called the customer service only to be informed that MY CASE WAS CLOSED DUE TO LACK OF SUPPORTING DOCUMENTS. I was really furious because they did confirm having uploaded the documents on the system but suddenly they could not open the documents because they are "corrupted". The question is WHO'S FAULT IS THIS? MINE? WHY CLOSE IT INSTEAD OF REQUESTING THE DOCUMENTS AGAIN AS USUAL?



I was then given a new case number and i must wait up to 3 months again. My case is not given priority and as a client i'm not taken serious at all. REMEMBER WHILE ALL THIS CASE GO IN CIRCLES, TELKOM CONTINUES TO BILL MY ACCOUNT FOR WHAT I'M NOT USING TILL THIS DAY I'M WAITING AND HOPING.



Therefore I want to know if Telkom really this is how it treats clients? must we go to social media, Ombudsman etc for them to listen?



I have learnt that this a common problem that telkom bill unauthorized contracts. I read on NEWS24 that a client was billed for 24 months after paying off and cancelling his contract. After MY BROADBAND approached Telkom regarding this matter they then credit the client. Is this how Telkom operate?



Please community be warry of this kind of cases and IF ANYONE KNOWS HOW DO I GET TELKOM HEAD-OFFICE CONTACT DETAILS PLEASE DO HELP. I WANT TO FILE A CASE WITH MY LEGAL TEAM ASAP.



THANK YOU FOR READING
 
MORENA1 said:
Since 2014 as telkom client Imhave never been so UNHAPPY and DISAPPOINTED. I ONLY have two contracts with telkom(Router and cellphone) and have been happy untill someone somehow decided to take extra 3X Samsung J7 device contracts on my name and even went to change my address and email address. I did not know anything untill Telkom started billing my acount R1100 since June 2018 instead of the usual R299. I have since reported the matter and by September 2018 received Case number and told my case is been attended. I did not receive any update from anyone as promised and by early Novermber i decied to call and make follow up wherby i learnt after following neccesary steps of emailing erquested documents, the other consultant on that day told me there are no supporting documents on my case.



I continued to re-send the documents yet again and waited over 2 months. On the 29th January 2019 I received sms from telkom notifying me that my case has been resolved. I felt relieved immediately and called the customer service only to be informed that MY CASE WAS CLOSED DUE TO LACK OF SUPPORTING DOCUMENTS. I was really furious because they did confirm having uploaded the documents on the system but suddenly they could not open the documents because they are "corrupted". The question is WHO'S FAULT IS THIS? MINE? WHY CLOSE IT INSTEAD OF REQUESTING THE DOCUMENTS AGAIN AS USUAL?



I was then given a new case number and i must wait up to 3 months again. My case is not given priority and as a client i'm not taken serious at all. REMEMBER WHILE ALL THIS CASE GO IN CIRCLES, TELKOM CONTINUES TO BILL MY ACCOUNT FOR WHAT I'M NOT USING TILL THIS DAY I'M WAITING AND HOPING.



Therefore I want to know if Telkom really this is how it treats clients? must we go to social media, Ombudsman etc for them to listen?



I have learnt that this a common problem that telkom bill unauthorized contracts. I read on NEWS24 that a client was billed for 24 months after paying off and cancelling his contract. After MY BROADBAND approached Telkom regarding this matter they then credit the client. Is this how Telkom operate?



Please community be warry of this kind of cases and IF ANYONE KNOWS HOW DO I GET TELKOM HEAD-OFFICE CONTACT DETAILS PLEASE DO HELP. I WANT TO FILE A CASE WITH MY LEGAL TEAM ASAP.



THANK YOU FOR READING
Click to expand...
I suggest you type out a detailed email and send to the directors and CEO: https://www.gov.za/about-government/contact-directory/soe/soe/telkom-sa-ltd

I recommended this to another member who did so and received immediate attention. Yes the emails will end up with their PA's but still they will make staff jump.
 
MORENA1 said:
thanks alot sending email right away
Click to expand...
Good luck. Just a tip, try to be clear and concise when typing up that email. That is not easy when it is a story with long history I know, but the person receiving your mail will read the whole email without skimming and missing parts.

P.S. Please come back and update this thread after a while so we know whether it worked out. :)
 
Nobody Important said:
I suggest you type out a detailed email and send to the directors and CEO: https://www.gov.za/about-government/contact-directory/soe/soe/telkom-sa-ltd

I recommended this to another member who did so and received immediate attention. Yes the emails will end up with their PA's but still they will make staff jump.
Click to expand...

Thank you so much for this... there is only one email address there, but it worked - after four years of trying - this did work! Took a day.... but now I have a letter confirming it's all sorted, after nearly 4 years of fraudulent billing and listings!
 
MraL said:
Thank you so much for this... there is only one email address there, but it worked - after four years of trying - this did work! Took a day.... but now I have a letter confirming it's all sorted, after nearly 4 years of fraudulent billing and listings!
Click to expand...
Glad to be of assistance. :)
 
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