Unauthorized debit orders

[longboy]

I once had some unauthorised debit orders appear on my cheque account. I managed to get hold of the guys who did it and went to their offices and had a nice little chat with them about theft and breaking legs, etc. Never happened again after that.

 

[MKFrost]

So the company actually paid my money back this time (the R89). FNB decided they were entitled to a R30 service fee because the company did a cash deposit (something I have no control over):

Change your bank..... R30 service fee on a deposit of R89.00..... enough said..

 

[saor]

Change your bank..... R30 service fee on a deposit of R89.00..... enough said..

I'm gonna take this further with the banking ombudsman, and although I don't expect the system to change, I think it's necessary to make a point of pointing out the flaws every now & then. If this is a common scenario and FNB make money from every such event, I don't really see how it's any different from a company employee skimming 0.001 cents from every transaction. FNB just find themselves in the position of being favorably 'bound' by rules, regulations and existing framework.

But it's not a big surprise that they sit on their hands regarding this. They profit - I lose.

Frustrating.