Uncapped ISP Praise Wall

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AnthonyZA

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For those of us in the decision phase, hows about you other happy guys raving about who you signed up with, why they are great, how does their shaping/throttling and speed compare, why you will stay with them....is anyone happy with Afrihost? etc
 
I don't have uncapped, but from what I have read in these forums, MWEB seems to be both the most expensive of those who brought out cheap uncapped, as well as the most reliable. So it seems price does play a role; i.e. good quality products do cost money. In terms of capped experience, I have had the best experience from Afrihost, followed by WebAfrica, and terrible experiences with MyISP.
 
MWEB BABY!

I thought all this uncapped boohaa was too good to be true. And reading some articles on this site made me even further doubt it... but for R500 / month I signed up anyway, figuring i could in the very least let some torrents run on this account while I was at work and switch over to something else when I got home. But no. No need to.

Im hitting 4.2Mbps all the time. I upgraded to Lucid Lynx (Ubuntu) - a 800 Meg "apt-get" download - while listening to internet radio, and playing COD4 at the same time - ping times sub 50ms.

SO all in all, from the MWEB rep phoning me promptly as requested (i wanted details on shaping policies), to the helpdesk person knowing what i meant when i said I couldnt ping the gateway (you will never have this with Telkom) - the experience was brilliant.

Even if they cost a little more, I would go with MWEB any day - for the past week I have had ZERO issues and only top performance.

Thanks MWEB for not offering some B-Grade BS wrapped in uncapped. This is the real deal people and it works.
 
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SAOL all in one uncapped FTW!!!
Never will regret joining them
 
AnthonyZA said:
For those of us in the decision phase, hows about you other happy guys raving about who you signed up with, why they are great, how does their shaping/throttling and speed compare, why you will stay with them....is anyone happy with Afrihost? etc
Click to expand...

I thought I'd give Afrihost 4Mbits/s uncapped a try, and am not happy ... up to 30GB it was fine, once I hit 30GB it slowed down horribly, now I've hit 60GB and it's really crawling (even after-hours). Though funnily this in itself doesn't bother me --- what *does* bug me though is that even local bandwidth is crawling, I'm getting like 10KB/s in DC++ (after hours, best case) and that's all local to local transfers --- I had hoped and assumed that they'd at least leave local bandwidth relatively unthrottled (I'd be happy with that, as most of my downloads are local ... I'm happy to even try keep bandwidth usage local if it helps ISPs keep the costs down), you'd think they would want to 'encourage' users to use local bandwidth more. Anyway, from all I've heard, I will be trying MWeb soon ... if you think you might hit 30GB, don't go Afrihost.
 
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Tick said:
I thought I'd give Afrihost 4Mbits/s uncapped a try, and am not happy ... up to 30GB it was fine, once I hit 30GB it slowed down horribly, now I've hit 60GB and it's really crawling (even after-hours). Though funnily this in itself doesn't bother me --- what *does* bug me though is that even local bandwidth is crawling, I'm getting like 10KB/s in DC++ (after hours, best case) and that's all local to local transfers --- I had hoped and assumed that they'd at least leave local bandwidth relatively unthrottled (I'd be happy with that, as most of my downloads are local ... I'm happy to even try keep bandwidth usage local if it helps ISPs keep the costs down), you'd think they would want to 'encourage' users to use local bandwidth more. Anyway, from all I've heard, I will be trying MWeb soon ... if you think you might hit 30GB, don't go Afrihost.
Click to expand...

This is a praise wall - go to the right thread to complain. Look - as you quoted - what the OP asked for.
 
MWEB Connect 512k

Okay, i've been down the Axxess, Afrihost and MWEB roads in the last month, but as this is a praise wall... i'll stick with MWEB. When all this hype began, I was one of the few people who got a 12 hour heads up due to bad timing of a Facebook Ad so I was quick off the mark the following morning. I signed up with MWEB almost immediately for their 512k account and have never looked back.

Sales

Okay, so I called the sales center a number of times when signing up. Actually, I called once and MWEB followed up three more times. The person I spoke with, Abdul was an absolute pleasure and knew his stuff. It is a rare occurrence for someone at a sales desk to have any knowledge of technical things, and he was quick to admit fault and "reverted" back once he had the answers I was looking for. There is no doubt that MWEB went the extra mile in ensuring that the sales team was up to scratch and well staffed prior to the launch of their product.

Also, my concerns regarding an online signup option were escalated from a 3rd Party forum, MyBB, and were implemented within a week. Exceptional!

Technical

Barring the few times international has been down, the service I have received is exactly the service I expected. They said it was a shaped service, and it is. My browsing and e-mail is nothing short of spectacular, and unpopular protocols whilst shaped are not killed to the extent that they are unusable. I understood shaped to mean "all the time"; which is is but it is nice to know that when MWEB has additional bandwidth to spare, they do give it to their customers. During shaped times I get between 22kb/s and 30kb/s, and up to 48kb/s when the shaper is calm. Really, really fantastic speeds.

The technical support helpdesk, whilst limited to "extended hours", is good. The people I have spoken to there are not condescending, which makes for a great change. They do not roll through the usual rigmarole of "reset your router", "its telkom's problem" etc. They took my concerns seriously, noted them, called Telkom, and isolated the problem and then no less than 4 hours later I received a call to say that the problem, with telkom, has been resolved. Excellent.

Accounts

This has been a bittersweet experience. As I had already signed up for an account, and then got a free account, the credit was not shown on my invoice and I was subsequently billed incorrectly. However, I called the accounts department, which were rude but sent my request to some-place-else. I received a call back within a few minutes and was told that the account credit can be paid directly to my account immediately, or a credit not can be applied for the following month. I chose the latter. Ultimately, I was impressed that MWEB had the gall to admit fault and resolved the situation amicably.

So, thats my experience. Bear in mind that I am a fickle person when it comes to my ISP and although I would never have joined MWEB previously they certainly are pioneers right now. Well done MWEB, I would recommend you to anyone! It also helps having a rep in these forums for the technically minded keeping us in the look. Communication is king! MWEB is everything I expect from an ISP.
 
Mweb baby!!!!!!!!!!!!!

Great service
Great product

Really nice sales lady i dealt with. Everything i ever thought about mweb has changed drastically. They have moved from the devil of the isp world to the GOD of the ISP world :D
 
on Afrihost 4mbps and so far so good... I am dreading the Throttle Of Death though. So far, usage is sitting at around 42GB. I dont use torrents at all though, so the shaping is not really worrying me. All HTTP downloads are still cruising at 400+ KB/s so no complaints there. Will see how things go when the throttle kicks in.

Dont know how I will last till the end of the month on approx 15GB, but will see what happens...
 
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