Unhappy Customer

M

MOKGADI12

New Member
Joined
Apr 12, 2018
Messages
1
Reaction score
0
Morning, I was at Sportscene mall of the north on the 10nth of April, it was on Tuesday around 15:30 - 16:00 I was looking for a cap that was about R399,90 on the floor and only to find out at the till when they scan it that it is R449,90...I believe customer is always right and customers pays for the price the see, so the guys refused to give the cap with a price of R399,90 and on top of that they were very rude I ddn't like it at all, tried to speak to the manager he was rude as well n telling me that the price went up because of tax I must just understand that they failed to do the job by checking all their items prices, I had to leave the store with my money because I ddn't have the R50 they were forcing me to add..even took them pictures I was very angry I told them I will take this case to the next level because they don't value their customer which is very wrong. The name of the guy who was assisting me is Peter I can't remember the name of that manager but I have their pictures in my phone.
 
MOKGADI12 said:
I believe customer is always right and customers pays for the price the see
Click to expand...
Sometimes people make mistakes and the wrong price goes onto something. Being a customer doesn't make people right, but it sure can turn them into *******s.
 
I fully agree with you, could not have said it better.
saor said:
Sometimes people make mistakes and the wrong price goes onto something. Being a customer doesn't make people right, but it sure can turn them into *******s.
Click to expand...
 
OP you should be posting on Hellopeter not on myBB, not that it'll get you anywhere.
 
Maybe it came with a R50 adsl voucher which is why he posted here
 
^ The reason why there is no responsibility and respect in society. (referring to all posts except for the OP and maumau)
 
OP is still correct, and I would have stood by my stance if I wanted that cap. Consumer Protection Act, Section 23.6:

(6) Subject to subsections (7) to (10), a supplier must not require a consumer to pay a price for any goods or services—
(a) higher than the displayed price for those goods or services; or
(b) if more than one price is concurrently displayed, higher than the lower or lowest of the prices so displayed.
(7) Subsection (6) does not apply in respect of the price of any goods or services if the price of those goods or services is determined by or in terms of any public regulation.
(8) If a price that was once displayed has been fully covered and obscured by a second displayed price, that second price must be regarded as the displayed price.
(9) If a price as displayed contains an inadvertent and obvious error, the supplier is not bound by it after—
(a) correcting the error in the displayed price; and
(b) taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.
(10) A supplier is not bound by a price displayed in relationship to any goods or services if an unauthorised person has altered, defaced, covered, removed or obscured the price displayed or authorised by the supplier.

So, in short, he has to get the item for the advertised price. That's not someone being a hardass or funny, that's the law.
 
R450 for a cap. :wtf:

I am sure you can get the same cap on William Nichol or a China Mall for a 1/3 of the price.......
 
Toxxyc said:
OP is still correct, and I would have stood by my stance if I wanted that cap.
Click to expand...
So...if you get to the checkout and the clerk says: "hey - I'm really sorry, but that price is a mistake", your response will be:

[-]Ah it's cool, mistakes happen - cheers[/-]
Consumer Protection Act, Section 23.6 mother****er.
 
saor said:
So...if you get to the checkout and the clerk says: "hey - I'm really sorry, but that price is a mistake", your response will be:

[-]Ah it's cool, mistakes happen - cheers[/-]
Consumer Protection Act, Section 23.6 mother****er.
Click to expand...

I won't be a dick about it, but if I really want that cap, I'll demand it at that price. The store doesn't have to be a dick about it either, TBH. At the PnP in Lonehill Shopping Centre I once popped in and saw those blue milk chocolate Wonder Bars advertised for R0.59 each. I took like 10 of them, because cheap chocolate. Got the till, rang up and they rang up as R4.50 or something like that. I said "nope, check there". Called over manager and he's like "yep, you're right" and I got them for R0.59 each. Week later I'm back, guess what I see? I bought 10 more, same price, because they didn't fix it. I wasn't an ******* and neither was the store - that's just the way the cookie crumbles.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X