UnoTelly & Afrihost Connection Problems - Att Afriguy

Segg

Segg

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Recently when using the Johannesburg and Capetown Servers with UnoTelly and Afrihost some websites time out, I contacted UnoTelly and after some troubleshooting they determined a connection problem between Afrihost (MTN) and Akamai Technology (96.16.223.154)

Basically alot of websites time out, some include Emirates, Jeppesen, Facebook Videos etc

When switching to their Seattle and California Servers the issue is resolved but the speeds are much slower (due to the distance between here and the US west coast I'd assume, i.e latency)

Afripeople please re-enable the PM feature here, dealing with emails between Afrihost is a painful endeavor :mad:
And please can you take a look on your side? :D

And has/is anyone experiencing similar issues?
 
I've had the same. I was wondering if it was with Afrihost.
Switched to Germany and Ireland and its all fine now.
But I'd still like it resolved. And for the last three nights I've had my ADSL go down around 21:00 for a short period, then come back up again.
 
Basically here is my email conversation between them

Hi

We have determined the issue is between MTN Business network and Akamai Technology.

Please contact your ISP and indicate the following information:

Dear My_ISP,

1. I have trouble connecting to this IP address: 96.16.223.154
2. It works for friends who are not in MTN networks.
3. All my friends in MTN networks cannot connect to this IP address.
4. Is there some sort of block to Akamai's network?
5. Could you please help?

Feel free to contact us for any additional assistance you may need.


Thank you for using UnoTelly!

Best Regards,

Davied
Level 1 UnoTelly Support



On Tue, 8 Apr at 10:04 am , UnoTelly Tech Support <[email protected]> wrote:

Thank you for this. We'll take a look on the result of the test.

Feel free to contact us for any additional assistance you may need.


Thank you for using UnoTelly!

Best Regards,

Davied
Level 1 UnoTelly Support











On Tue, 8 Apr at 10:00 am, Segg > wrote:

Hi Davied

Here is the tracert result with the Johannesburg server as primary, and cape town as secondary
________________________________________
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Segg>tracert e7113.b.akamaiedge.net

Tracing route to e7113.b.akamaiedge.net [96.16.223.154]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms [10.0.0.1]
2 7 ms 6 ms 7 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 10 ms 9 ms 9 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 9 ms 8 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 8 ms 9 ms 8 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 189 ms 188 ms 189 ms 41.181.180.10
7 188 ms 190 ms 187 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 188 ms 189 ms 188 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 187 ms 187 ms 187 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
10 180 ms 179 ms 179 ms 195.50.122.181
11 * * * Request timed out.
12 182 ms 181 ms 181 ms 196.41.24.122
13 182 ms 181 ms 181 ms 41.193.119.14
14 182 ms 181 ms 181 ms 41.193.160.54
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Segg>

________________________________________
Here is a tracert with Seattle as the primary and a California server as the secondary, as per Joseph’s recommendation
________________________________________

C:\Users\Segg>tracert e7113.b.akamaiedge.net

Tracing route to e7113.b.akamaiedge.net [23.208.246.178]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [10.0.0.1]
2 8 ms 7 ms 7 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 40 ms 10 ms 9 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 9 ms 8 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 9 ms 8 ms 8 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 187 ms 187 ms 188 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
7 198 ms 197 ms 197 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
8 257 ms 257 ms 256 ms vl-3603-ve-227.csw2.Amsterdam1.Level3.net [4.69.162.153]
9 257 ms 257 ms 257 ms ae-56-221.ebr2.Amsterdam1.Level3.net [4.69.153.201]
10 261 ms 260 ms 260 ms ae-46-46.ebr2.London1.Level3.net [4.69.143.74]
11 266 ms 265 ms 265 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]

12 261 ms 262 ms 260 ms ae-48-48.ebr1.NewYork2.Level3.net [4.69.201.50]

13 256 ms 256 ms 256 ms ae-1-51.edge1.NewYork2.Level3.net [4.69.138.194]

14 269 ms 267 ms 268 ms comcast-level3.NewYork2.level3.net [4.68.127.2]

15 277 ms 279 ms 279 ms he-0-2-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.88.138]
16 302 ms 299 ms 303 ms he-1-11-0-0-cr01.denver.co.ibone.comcast.net [68.86.86.186]
17 331 ms 331 ms 333 ms he-0-10-0-0-cr01.seattle.wa.ibone.comcast.net [68.86.88.70]
18 334 ms 334 ms 334 ms a23-208-246-178.deploy.static.akamaitechnologies.com [23.208.246.178]

Trace complete.

C:\Users\Segg>
________________________________________

Regards











From: UnoTelly Tech Support [mailto:[email protected]]
Sent: 07 April 2014 10:25 PM
To:
Subject: Re: [#59447] Websites timing out

Hi,

Please try the following and send me the results for further troubleshooting:

1. Open the Command Prompt or Terminal.
Windows: Press the Windows Key AND the R Key at the same time on your keyboard. Type in cmd and press Enter.
Mac OSX: In the upper right corner of your screen, where the search function is, type in Terminal and open the program.

2. Perform traceroute for e7113.b.akamaiedge.net. Follow the instructions below:
Windows Instruction: http://www.wikihow.com/Traceroute
Mac Instruction: http://support.godaddy.com/help/article/3366/performing-a-traceroute-in-mac…

3. Take a screenshot or copy the results to this e-mail. How to take a screenshot: http://www.take-a-screenshot.org/

4. Please add us on Skype so we can help you fix this issue quickly. Our Skype account ID is as followed: unotelly25

5. Please send us an IM (Instant message) with your ticket# over Skype when you are available for troubleshooting. Our hours of operations via Skype are 9 am - 5 pm EST/EDT. If you don't have a Skype account, you can sign up for one for free and download the Skype application here: http://www.skype.com/intl/en-us/get-skype/


Feel free to contact us for any additional assistance you may need.


Thank you for using UnoTelly!

Best Regards,

Davied
Level 1 UnoTelly Support
 
Segg said:
Recently when using the Johannesburg and Capetown Servers with UnoTelly and Afrihost some websites time out, I contacted UnoTelly and after some troubleshooting they determined a connection problem between Afrihost (MTN) and Akamai Technology (96.16.223.154)

Basically alot of websites time out, some include Emirates, Jeppesen, Facebook Videos etc

When switching to their Seattle and California Servers the issue is resolved but the speeds are much slower (due to the distance between here and the US west coast I'd assume, i.e latency)

Afripeople please re-enable the PM feature here, dealing with emails between Afrihost is a painful endeavor :mad:
And please can you take a look on your side? :D

And has/is anyone experiencing similar issues?
Click to expand...

Saw something about this on Unotellys Facebook page

Screenshot_2014-04-09-11-43-49.jpg
 
Just got this email from Tech Support, all seems to be working on my side now

Hi,

We have been informed by MTN Business that they are working with Akamai to resolve the network issue of users in the MTN network.

Meanwhile, we applied a temporary solution to redirect MTN users to other Akamai servers in our Cape Town 197.242.94.51 and Johannesburg 197.189.212.164 .

Our fix is temporary to enable access while MTN is fixing the problematic route in its network.

Please give it a try by setting your DNS to 197.242.94.51 and 197.189.212.164 , and let us know if it works.

Feel free to contact us for any additional assistance you may need.


Thank you for using UnoTelly!

Best Regards,

Davied
Level 1 UnoTelly Support
Click to expand...
 
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