Unreliable internet connection, please help SNR 5.1

[pilotg2]

Hi there, i'm helping out a friend in CT from Aus. His internet connection has been very unreliable since he moved into his house and he keeps banging on about it and i said i'd have a look. He is computer illiterate...

I've gathered the router stats and exchange info and from my understanding an SNR 5.1 (see below) is not good at all?!

He is with Afrihost and his line is managed by Telkom. Can anyone shed any light on what steps he should take to resolve this? Should he take it up with Telkom, but what would you expect them to do? Could i request Afrihost load a "slow" profile on his connection?

I've asked him to perform an isolation test and we'll see if there is any change over the next couple of days.

He is only 1km from his local exchange.

Show Statistics

ADSL Link Downstream Upstream
Connection Speed 8992 kbps 1024 kbps
Line Attenuation 24.0 db 15.5 db
Noise Margin 5.1 db 7.0 db

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN ADSL Link 8729 10071 0 205 30 08:36:02
LAN1 Link Down 3455 4098 0 52 10 --
LAN2 100M/Full 08:52:02
LAN3 Link Down --
LAN4 Link Down --
WLAN 145M 0 0 0 0 0 10:02:22

Any comments greatly appreciated.

 

[Johnatan56]

Line fault, open a ticket.

 

[bekdik]

ty connecting directly to phone socket without pots filter, also ensure that all analogue devices go through pots filter

 

[pilotg2]

Line fault, open a ticket.

Ok, will do. Just a question on that - should i open this with Telkom now OR wait, as i suggested moving his line over to Afrihost so they deal with Telkom?

Also, what reason should i give for the fault, what works best? Log it as a voice fault?

 

[pilotg2]

ty connecting directly to phone socket without pots filter, also ensure that all analogue devices go through pots filter

Thanks, will do when he is back at the weekend. He is away alot. Plan to unplug everything and plug adsl cable straight into phone socket.

 

[znh]

Ok, will do. Just a question on that - should i open this with Telkom now OR wait, as i suggested moving his line over to Afrihost so they deal with Telkom?

Also, what reason should i give for the fault, what works best? Log it as a voice fault?

My line has been down for 6 weeks now, line with AH. You are making a huge mistake if you think they will deal with Telkom.
They log an online fault and for the rest AMFYOYO

 

[pilotg2]

My line has been down for 6 weeks now, line with AH. You are making a huge mistake if you think they will deal with Telkom.
They log an online fault and for the rest AMFYOYO

Great! Already applied to moved services over, so will just have to wait and see if they can resolve this one...

 

[pilotg2]

Noise margin jump from 5.1db to 17db and 2Mbps download speed increase

Right so we haven't changed anything yet (friend away) and now his router stats are as follows:

Does anyone have any ideas as to how the Noise margin can jump from 5.1db to 17db and the speed has increased by 2Mbps?

ADSL Link Downstream Upstream
Connection Speed 10239 kbps 1023 kbps
Line Attenuation 26.0 db 16.0 db
Noise Margin 17.0 db 9.0 db

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN ADSL Link 4740 9266 0 70 25 14:29:35
LAN1 Link Down 5393 8590 0 51 15 --
LAN2 100M/Full 14:30:02
LAN3 Link Down --
LAN4 Link Down --
WLAN 145M 0 0 0 0 0 14:30:29