Unstable connection

S

ShudleyZA

Member
Joined
Feb 11, 2021
Messages
12
Reaction score
3
Hi,

I've been having an unstable connection and disconnects, the afrihost CS was unable to resolve the issue, and Openserve cs contacted me saying the issue is with afrihost.

Case/Ticket #CNF-969-27261

TS done:
Reboot and Reset of Router
Reboot of ONT
Connected directly to ONT issue persists
Openserve gave me a test account for my router, issue still persisted.
Afrihost CS gave me new account details, issue still persisted.

www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net

In the speedtest above the speeds are being hit, however as shown download latency and upload latency is high, making connection unstable leading to a poor online experience.
My internet also randomly completely disconnects throughout the day.
 
I'm having the same problem for weeks on end now, Afrihost + Vuma aerial JHB. constant packet loss, this is becoming a joke now
 
ShudleyZA said:
Hi,

I've been having an unstable connection and disconnects, the afrihost CS was unable to resolve the issue, and Openserve cs contacted me saying the issue is with afrihost.

Case/Ticket #CNF-969-27261

TS done:
Reboot and Reset of Router
Reboot of ONT
Connected directly to ONT issue persists
Openserve gave me a test account for my router, issue still persisted.
Afrihost CS gave me new account details, issue still persisted.

www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net

In the speedtest above the speeds are being hit, however as shown download latency and upload latency is high, making connection unstable leading to a poor online experience.
My internet also randomly completely disconnects throughout the day.
Click to expand...
Good morning.

We apologise for the inconvenience caused.
Do you have the results from the test account?
 
Afrigirl said:
Good morning.

We apologise for the inconvenience caused.
Do you have the results from the test account?
Click to expand...
Good morning, thanks for the response, I wasn't asked for the results from it so I didn't end up saving it but they were very similar to the results above the only difference was the speeds were lower.
 
ShudleyZA said:
Good morning, thanks for the response, I wasn't asked for the results from it so I didn't end up saving it but they were very similar to the results above the only difference was the speeds were lower.
Click to expand...
Noted, thank you.
I have requested another test account; I will send it as soon as it is received.
 
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