Unstable VUMA/VOX fiber connection

D

Debtcollector

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Nov 21, 2007
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Roodepoort
Hi Guys,


I've been experiencing a temperamental fiber connection for more than a year now.
My VUMA/VOX fiber has been misbehaving since day one. I came from a dodgy 2 Mb ADSL so it was a serious enough upgrade for me to keep quiet for a while (20/2 Mbps). In the last year, I logged at least 5 calls with VOX when things got really bad, but the issues persist.

The symptoms I experience on my internet connection, is connections that are dropping.
This usually lasts for about 30 seconds and things are back to normal.
Sometimes the internet is 100% down as phones and computers tells me that “internet is not available on this connection” and other times only some websites are affected. This happens on both Ethernet and WIFI connected devices.

If I do extended ping to the google DNS (8.8.8.8) there is no or very little packet loss, but some website would not open.
I can even do speed tests while some websites remain completely unresponsive.

I’ve tried using another WIFI router without success.
How would I determine if this is a VUMA or a VOX issue? How do I get this fixed?

Any ideas?
 
Aerial or Trenched on Vumatel?
 
More than likely a Vumatel issue, either faulty CPE or optic I would suspect. Either way Vox needs to go through the process of resolving for you. We often send a diagnostic router and assign an additional IP to test to.
 
The router I got from VOX is Mikrotik, so it should be able to do most of the diagnostics.
Is there anyway for me to test the attenuation of the fiber? Is there a way to login to the Raycore CPE and get more info? In my historic ADSL experience with Telkom, things get fixed allot quicker if I tell them whats wrong and not just the symptoms.
 
i am having same issue now. suddenly not opening some website showing no internet connection, after several mins, it became fine again, i checked the connection session over vox website, showing no reconnection. I am thinking it might be about the router issue/firewall issue. going to reset the router. and see.
 
i just recalled, that your upload bandwidth is small, check the usage while it happens again, to see if the upload bandwidth is fully used, if so, it will cause the issue.
 
Debtcollector said:
Hi Guys,


I've been experiencing a temperamental fiber connection for more than a year now.
My VUMA/VOX fiber has been misbehaving since day one. I came from a dodgy 2 Mb ADSL so it was a serious enough upgrade for me to keep quiet for a while (20/2 Mbps). In the last year, I logged at least 5 calls with VOX when things got really bad, but the issues persist.

The symptoms I experience on my internet connection, is connections that are dropping.
This usually lasts for about 30 seconds and things are back to normal.
Sometimes the internet is 100% down as phones and computers tells me that “internet is not available on this connection” and other times only some websites are affected. This happens on both Ethernet and WIFI connected devices.

If I do extended ping to the google DNS (8.8.8.8) there is no or very little packet loss, but some website would not open.
I can even do speed tests while some websites remain completely unresponsive.

I’ve tried using another WIFI router without success.
How would I determine if this is a VUMA or a VOX issue? How do I get this fixed?

Any ideas?
Click to expand...
do you use google Chrome ?
 
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