UPDATE: Openweb website, email and support system issue resolved.

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Openweb

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RESOLVED.

Openweb has restored it’s web, email and ‘support ticket’ system services.

Openweb would like to thank it’s clients for their patience and good humour.

;)
 
Last edited:
jimmy jordaan,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

Ticket ID: BDW-743-34877
Subject: downgrade
Department: Administration / Billing
Type: Issue
Status: Open
Priority: Normal

You can check the status of or update this ticket online at: http://support.openweb.co.za/index.php?/Tickets/Ticket/View/BDW-743-34877

Kind regards,

OpenWeb.co.za
________________________________________
Helpdesk: http://support.openweb.co.za/index.php?

________________________________________
This email has been checked for viruses by Avast antivirus software.
www.avast.com

# Please type your reply above this line #
Ticket #108677: downgrade


Dear OpenWebber,
Your request (#108677) has been received, and is being reviewed by our support staff.
Your cancellations reference number is: (#108677)
Thank you so much for contacting OpenWeb. We will get back to you as soon as possible.
________________________________________

jimmy jordaan, Nov 27 15:15:
Account OW33390
Please note as per conversation with Justin
I hereby would like to request my internet service be downgraded to Capped up to 225GB PM as of the very first of the next month, and would like a response as soon as possible as I am not happy with my uncap account.
Regards
Jimmy Jordaan
Cell 061-425-6760
Account
OW33390
--------
This email has been checked for viruses by Avast antivirus software.
www.avast.com (http://www.avast.com/)


This email is a service from OpenWeb.

Message-Id:23Q42RYZ_547723ee1fc41_92793ff3c8ecd320633e_sprut
________________________________________
This email has been checked for viruses by Avast antivirus software.
www.avast.com
 
Thanks Jimmy.

Please post your update in as many threads as possible.

We must make sure that no one gets left out.

Every single forum member needs to know what's going on your side.
 
Chevron said:
Thanks Jimmy.

Please post your update in as many threads as possible.

We must make sure that no one gets left out.

Every single forum member needs to know what's going on your side.
Click to expand...

I see what you did there :p
 
Openweb said:
RESOLVED.

Openweb has restored it’s web, email and ‘support ticket’ system services.

Openweb would like to thank it’s clients for their patience and good humour.

;)
Click to expand...

MR Beep/CableDude? Where you been?
 
HI Jimmy

Thank you for your email.

I have escalated your request for change of account on 1st Dec 2014 on OW33390 , [email protected]

FROM: 4Mbps Titan Uncapped - R249pm
TO: 75GB Peak + 150GB Late - R259pm


Kind regards,
Zelda Coetzee
OpenWeb
Client Care Executive

Ticket History
OpenWeb (Recipient (CC)) Posted On: 27 November 2014 01:20 PM

# Please type your reply above this line #

Request received: [#NRR-166-16815]: downgrade

Dear OpenWebber,

Your request (#108678) has been received, and is being reviewed by our support staff.

Your cancellations reference number is: (#108678)

Thank you so much for contacting OpenWeb. We will get back to you as soon as possible.

----------------------------------------------

Open Web, Nov 27 15:20

jimmy jordaan,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

Ticket ID: NRR-166-16815
Subject: downgrade
Department: Support
Type: Issue
Status: Open
Priority: Normal

You can check the status of or update this ticket online at: http://support.openweb.co.za/index.php?/Tickets/Ticket/View/NRR-166-16815

Kind regards,

OpenWeb.co.za

--------
Helpdesk: http://support.openweb.co.za/index.php?

--------------------------------
This email is a service from OpenWeb.









[R4K5-7TNB]


jimmy jordaan (Client) Posted On: 27 November 2014 01:15 PM

Account OW33390




Please note as per conversation with Justin


I hereby would like to request my internet service be downgraded to Capped
up to 225GB PM as of the very first of the next month, and would like a
response as soon as possible as I am not happy with my uncap account.





Regards


Jimmy Jordaan


Cell 061-425-6760


Account


OW33390





---
This email has been checked for viruses by Avast antivirus software.
http://www.avast.com



Ticket Details
Ticket ID: NRR-166-16815
Department: Support
Type: Issue
Status: Pending Review
Priority: Normal

Helpdesk: http://support.openweb.co.za/index.php?
 
HI Jimmy

Thank you for your email.

I have escalated your request for change of account on 1st Dec 2014 on OW33390 , [email protected]

FROM: 4Mbps Titan Uncapped - R249pm
TO: 75GB Peak + 150GB Late - R259pm


Kind regards,
Zelda Coetzee
OpenWeb
Client Care Executive

Ticket History
OpenWeb (Recipient (CC)) Posted On: 27 November 2014 01:20 PM

# Please type your reply above this line #

Request received: [#NRR-166-16815]: downgrade

Dear OpenWebber,

Your request (#108678) has been received, and is being reviewed by our support staff.

Your cancellations reference number is: (#108678)

Thank you so much for contacting OpenWeb. We will get back to you as soon as possible.

----------------------------------------------

Open Web, Nov 27 15:20

jimmy jordaan,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

Ticket ID: NRR-166-16815
Subject: downgrade
Department: Support
Type: Issue
Status: Open
Priority: Normal

You can check the status of or update this ticket online at: http://support.openweb.co.za/index.p.../NRR-166-16815

Kind regards,

OpenWeb.co.za

--------
Helpdesk: http://support.openweb.co.za/index.php?

--------------------------------
This email is a service from OpenWeb.









[R4K5-7TNB]


jimmy jordaan (Client) Posted On: 27 November 2014 01:15 PM

Account OW33390




Please note as per conversation with Justin


I hereby would like to request my internet service be downgraded to Capped
up to 225GB PM as of the very first of the next month, and would like a
response as soon as possible as I am not happy with my uncap account.





Regards


Jimmy Jordaan


Cell 061-425-6760


Account


OW33390





---
This email has been checked for viruses by Avast antivirus software.
http://www.avast.com



Ticket Details
Ticket ID: NRR-166-16815
Department: Support
Type: Issue
Status: Pending Review
Priority: Normal

Helpdesk: http://support.openweb.co.za/index.php?
 
You're doing it wrong jimmy, you're meant to cancel...
 
How to ESCAPE OPENWEBwith the least amount of loss and financial loss!!!!!

So recently I had to run the gauntlet with trying to get away from OpenWeb and as many other people on this site can attest to. And as you'll be able to pick up from the mail trail that I will add, I'm being forced to pay OpenWeb for another month even though as far as I'm concerned all evidence points to the contrary.

So I decided to do my utmost to ensure that EVERYBODY that would like to GET OUT OF THEIR OPENWEB ENSLA.......... sorry, I meant to say CONTRACT, got to do that simply and WITHOUT CONFUSION.

So follow these steps as it was clearly told to me by ATHOL WESSELINK(OWNER OF OPENWEB) when I phoned him on HIS PERSONAL CELL PHONE(and YES I DO HAVE HIS PERSONAL CELL NUMBER), and laid out in the email correspondence with OpenWeb, to unsure that you dont find any unexpected barriers to your exit from OpenWeb.

Follow These Steps Clearly and Properly and accept that if you follow the following steps you will only pay a further R58 to OpenWeb as opposed to the alternative of another months full contract payment for a service that might or might not leave you feeling like you want to go into the shower to scrub yourself down with a steel brush and turpine:

1. Immediately email [email protected], [email protected] and very clearly request you internet service downgraded to a 1GB GOLD CAPPED R29 ACCOUNT as of the very first of the next month!

2. Post the email request on the OpenWeb MyBB discussion page to ensure that your request cannot get lost by accident or misunderstood by any of the OpenWeb support or management team.

3. Post the reply from OpenWeb on the OpenWeb MyBB discussion page to make sure that OpenWeb cannot, by accident, forget any email statements that they make to you!

4. On the first of the month, day one of your first month as a R29 1Gb GOLD CAPPED ACCOUNT holder email [email protected] and [email protected] and give your one CALENDER MONTH NOTICE PERIOD stating very clearly that your last day with OpenWeb will be last day of the month.

5. Post your email and the response from OpenWeb on the MyBB OpenWeb page to ensure that there is no miscommunication or misunderstanding between you and OpenWeb, and the forum members can be witness to the discussion.

6. THIS LAST PART IS VERY IMPORTANT: DO NOT TELL THEM THAT YOU ARE PLANNING TO LEAVE OPENWEB, TELL THEM THE DOWNGRADE IS TEMPORARY(Which isn't a lie because soon your downgrade will become a cancellation)

So after everything, you'll end up spending R58 in total for two more months at OpenWeb, as opposed to R300, R400 or MORE for a SINGLE MONTH

Remember to POST ALL YOUR CORRESPONDENCE with OpenWeb, otherwise confussion can set in(BY ACCIDENT OF COURSE)
 
Thanks for all the updates jimmy.

Wouldn't know what to do with myself if I was left out of the loop.
 
jimmy.jordaan said:
So follow these steps as it was clearly told to me by ATHOL WESSELINK(OWNER OF OPENWEB) when I phoned him on HIS PERSONAL CELL PHONE(and YES I DO HAVE HIS PERSONAL CELL NUMBER),
Click to expand...

Jimmy Jordaan, do you realize we all have YOUR PERSONAL CELL NUMBER?
 
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