Update re 'the situation'. Dylan says:

L

LoneGunman

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spoke to X at helpdesk, and I wanted to be as clear as possible, rather than relying on X's assurances - so asked to speak to Dylan - got put through.

I said to him directly 'can I quote you on Forum by name' - he said 'yes'.
I asked him again, so that he's very clear that this is going on Forum, and attributable to him by name. He said 'yes, you can quote me'.

So, here's what, according to Dylan, is the story:

1. Yesterdays disconnections were a 'once off' thing, and will not happen again.

2. The throttling software is now in place, and users who exceed their 'cap' will not be disconnected - but will be (as originally advertised) put onto the slower route - the 64k line.

3. I asked him repeatedly, to please notify IBurst Management that - if this is honestly and truly the actual state of affairs - it is vital to the future of IBurst, and their customers sense of security - that they create and release a very simple one-paragraph email to ALL users, stating this information.
I said to Dylan, its simply not good enough to rely on my or others second hand reporting of 'what the IBurst policy is' on an online Forum, in order to reassure customers.

It needs to be done immediately, in order to offset the spreading negative PR and/or legal actions that IBurst have opened themselves to, by their actions yesterday - and the continued silence from official Management personnel, is just feeding the flames.

4. Apparently, according to Dylan, those who were disconnected yesterday, have been reconnected - and those who purchased extra bandwidth, will be 'credited' (although what exactly this means, I'm unsure of)

5. I asked him who exactly at IBurst Management I could speak to, to get a firm, clear and guaranteed statement that this is indeed the policy from here on, and that users do not have to fear disconnections.
He couldn't advise me.

So. The only way to test this latest statement, is by downloading as per usual, and 'seeing what happens'. It shouldnt take too long, given the habits of some Forumites.

If anyone else gets an alternative viewpoint from someone at IBurst, please let us all know.
If anyone manages to speak to any of the Management Personnel, please tell them that you will be reporting what they say to you, online - and ask them if they mind being quoted on the record - and also request that IBurst put this current information in an email to all their users.

Now we wait...
 
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If this proves to be true then it is excellent news. Thank LG.
 
I'm just reporting 'what Dylan said' - so bear in mind, I'm hopeful, but wary as hell - because this is still just 'hearsay' - its just 'what someone told me' - which won't stand up in a court of law as evidence, or be binding in any way on IBurst. So be very cautious about celebrating too soon.

Until IBurst officially send an email to all users, stating the above - its not technically or legally 'true' - hence my nagging at Dylan to get them to make and send a short email to customers stating this.
 
I agree with you LoneGun, I can't believe anything these days from WBS. We need someone with the right answer, the right guy to speak to is the CEO of WBS. I'm sure loads of people beem trying to call him and get answers!!

Did you ask Dylan, to e-mail the users about this since we are miss informed about stuff!
 
Dylan isnt 'Management' - so he doesn't have the authority to create or email users, at least not with something as potentially important as this.

It has to come from whichever evil stinking pus-encrusted loathsome halitosis-ridden slimy reptilian many-tentacled IBurst Management Heads, who have the actual authority and power to firmly state that this is the 'actual official situation and IBurst policy from here on'..
 
Yay! My hands start to shake and I get a nervous twitch when i can't get a ping out, at least now I can get back to normal, well sort of...
 
LoneGunman said:
It has to come from whichever evil stinking pus-encrusted loathsome halitosis-ridden slimy reptilian many-tentacled IBurst Management Heads, who have the actual authority and power to firmly state that this is the 'actual official situation and IBurst policy from here on'..
Click to expand...
:D :D :D

I won't hold my breath for the communique. After all, they would simply be confirming the existing "policy."

Rather, they will claim "network abuse" to explain their actions of yesterday and leave it at that.

For the silent majority, all that's happened is their speeds have improved.

For heavy downloaders, they will leave the door open for similar actions in the future. But hopefully, if the bandwidth controls are effective, there will be no further need for such heavy handedness.
 
They re-activated it. I think now would be a good time to let WBS redeem themselves, give them a few days, let them tinker, most of all, let them make some gesture of sorts for the inconvenience suffered. I use my I-Burst for work, i'd like to bill them for my lost productivity, but I would accept reduced subs for a few months :)
Remember guys, if i don't work, i don't make money, if i don't make money, you don't make money, this simple answer can be universally applied to most network dependant businesses, like 42!
 
I'm sure we'll know soon, as some/many of us, will probably 'hit the cap' again within a day or two.

And IBurst NEED to send out a letter. They dont have to give their motivations (we know it anyway) for the disconnections - but they need to be very clear on exactly what they will do in future, especially given that until they do, they are legally on very shaky ground.
 
LoneGunman said:
Dylan isnt 'Management' - so he doesn't have the authority to create or email users, at least not with something as potentially important as this.

It has to come from whichever evil stinking pus-encrusted loathsome halitosis-ridden slimy reptilian many-tentacled IBurst Management Heads, who have the actual authority and power to firmly state that this is the 'actual official situation and IBurst policy from here on'..
Click to expand...

Dylan = Call Centre Manager

I don't care what you say, somewhere there is a "manager" attached to his title. For me, this means that WBS includes him in Managerial meetings so he stays clued up. If not, he's a glorified copy boy and shouldn't be trusted to go on record with ANYTHING.
 
So it was all a big "boo boo" and they are very sorry and they will now supply us with what they said they would supply us with?

Well, I am happy with that. I was looking at the other alternatives and iBurst is still the best solution for me.

All I really want now is an apology and the service that I was promised and is paying for. It will take a month or two before I recommend iBurst to anyone though. They have to prove themselves non-evil first.
 
re Dylan and being 'Call Centre Manager' - well, part of the reasoning for asking him if I can quote him, is that HE knows, that if he's being quoted and identified as saying 'X' - then its his butt on the line, when the infected Corporate Heads get to hear of it, if its not true.
Of course, it could just be more damage control to buy IBurst more time and try and defuse the situation - all the more reason for a clear 'official' message from IBurst to its Customers.
 
Lets not stoop to mud slinging and personal attacks. We all know full well, that the morning his hit the fan, someone tapped the call centre manager on the shoulder and told him exactly what his opinion was, exactly what to say in response to the questions from client etc. We've got connectivity back, we've got a forgiven cap, if we take the high road and allow them the time to sort through their issues we have a much strong foot to stand on should they not comply with their clearly stated oblogations. I will summarily discharge their services and claim a great deal more back in compensation should they not comply as the suspension e-mail shows clear intent and decision on their part. They intentionally interrupted a service for a reason that was legally and contractually flawed, as a result they are(at the very least in part) responsible for what did or did not happend during that down time. Restitutio In Integrim people!
 
Every time someone says they have "forgiven" us I get annoyed, although I agree with what most people are saying. I could have dealt with almost any technical issue that iBurst had, but what really gets me is the fact that they blame the *users*!! I would really like an apology from them for that, but I know there won't be one. I will just be happy if my account can be reactivated. It is WBS responsibilty to limit the account using the technology they have so that I am unable to cause whatever alleged problems they claimed. It is not the responsibility of myself or any other user to police ourselves, I pay a substantial chunk of my monthly income so that I don't have to worry about this kind of nonsense, I want a 64kb line to do *whatever I like* with 24/7. If iBurst can't provide this they are guilty of false advertising and of perpetuating the problem by not admitting it and changing their offer to something cheaper which they can in fact provide.
 
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