Upgrades and Maintenance 03-03-2011

Cell_C said:
Hi MightyMuffinMan

Please email your contact details to [email protected], will get a tech to assist...thanks.. DM
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Thanks. I'vv sent the e-mail. Main text below:

I recently upgraded my Windows 7 64 bit to Service Pack 1. The problem is that my dongle refuses to connect to the network (it usually gets stuck on "Authenticating" with a Error 682 error). Sometimes if it does connect it randomly stops working but the color remains cyan and the software says connected.

Previously my dongle worked perfectly.

I now use the dongle in my TP-LinK 3g router to connect but however struggle to connect using the usb ports on my PC. I get good coverage and the router connects without a problem using the dongle. I have used all ports and tried multiple restarts and driver installs. I used the offline Service Pack installer.

Please help. I'm also a pretty good PC user.
 
viven said:
Thanks for the feedback.

Hopefully my upload speed will pass the 0.02kbps mark today.
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Well, it seems like the upgrade definitely had a positive effect.
When I got home on Friday, I saw that the modem was disconnected from the network (while plugged into the D105 router).
Unplugged, replugged and it connected.
Did a speedtest and was getting around 5-6mbps download and about 2mbps upload at around 7pm, compared to the 1.5mbps/0.02mbps up/download on Thursday. I managed a peak download speed of about 13mbps, but this was at about 1:30am on Saturday. Ping was stable <100ms the entire weekend.

Very happy to return to proper whoooosh speeds. Thanks for the work so far Cell C!
 
I have the same issue, connected, good signal but 0,002kbps
 
MightyMuffinMan said:
The drivers don't work after I installed Windows 7 Service Pack 1. Using the black dongle. Have to use my router.
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I have windows 7 64-bit Ultimate and NO problems after upgrade (via Windows Update)... using the 1820 black modem and the Cell-C dashboard software....
 
Dropping the stickies because there is no more love from Cell C in this thread :(
 
@ maximum_ian, we are anticipating your reply to the PM...our techies are standing by to assist.....DM
 
Subject: Tower 21682 - Honeydew Spar.

Please tell me when tower 21682 gets upgraded to 3G as promised by your call centre and the chap who came to my house to test the signal (which was bad)? They said 2 weeks and that time period has come and gone.....

This is the second mail to onlinesupport....
 
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