Upgrading a flight ticket booked through Discovery

[ros_b]

Oh okay, I get you now. I reckon calling them in Dubai might be the best bet and ask them to explain their booking class system and which you can upgrade on.

Calling them - easier said than done. Was on hold for an hour and a half, then the recording said "Sorry, we are unable to handle your request" and disconnected me.

Edit: Tried the next morning and didn't enter my Skywards number, just chose the "new booking" option and immediately got answered. The consultant couldn't help me and had to transfer me to the upgrades department, but I was only on hold for a further 10 minutes and got a human. I didn't bother checking about upgradeability on my fare since there aren't any upgrades available for my dates. So I went ahead and did the Discovery booking.

Now that the booking's done, I can manage it on the Emirates website and can do an upgrade - there's availability on one of the legs and it shows as doable at the right number of miles for the fare class that I booked (Flex Plus).

 

[Spizz]

Calling them - easier said than done. Was on hold for an hour and a half, then the recording said "Sorry, we are unable to handle your request" and disconnected me.

Nightmare. Seems like their customer service has reached our levels.