So i put in a request to upgrade from 384K to 4096K, with telkom, how long does it take to be re-synced? Does a Technician have to actually go to the exchange and change it physically, or is it merely a software switch?
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Upgrading Speed
- Thread starter MonTage
- Start date
Sting
Ghost in the Machine
Normally it is pretty fast (a few hours). BUT...
If your exchange has multiple DSLAMs and some are the newer types that can handle 10/12mbps, then it might entail a physical jumper change.
Reason? afaik Telkom have been moving all the 384 users off the newer DSLAMs and onto the older DSLAMs to make the faster ports available for the (current) 4096 users who will more than likely be bumped up to 10mbps soon. (imminent
).
If your exchange has multiple DSLAMs and some are the newer types that can handle 10/12mbps, then it might entail a physical jumper change.
Reason? afaik Telkom have been moving all the 384 users off the newer DSLAMs and onto the older DSLAMs to make the faster ports available for the (current) 4096 users who will more than likely be bumped up to 10mbps soon. (imminent
).You will probably have to reboot the router
nanonyous
Expert Member
If the port you're on is already capable of up-to 4mbps, then it can happen instantly, it's a simple control panel change for the telkom techies while you're on the phone with them.
On the other hand as moggie mentioned, if you're on a DSLAM circuit that isn't equipped for it, it'll require a physical cable swap in the exchange.
Once that's been done though changing your speed happens while you're on the phone, and unless you're on contract (dobroadband or another contract) with Telkom, you can change your speed as often as you want, and they even afford you the luxury of only charging you (per speed) for how much of a month you actually had it.
In our case we stepped down from 4mbps to 384kbps on the 28th, and we were billed less than our full amount for the 4mbps for that month and the price of the 384kbps at 3 out of 31 days.
Of the things I'd experienced with Telkom I found this to be the best to date (and we've had our fair share of epic grief with them).
On the other hand as moggie mentioned, if you're on a DSLAM circuit that isn't equipped for it, it'll require a physical cable swap in the exchange.
Once that's been done though changing your speed happens while you're on the phone, and unless you're on contract (dobroadband or another contract) with Telkom, you can change your speed as often as you want, and they even afford you the luxury of only charging you (per speed) for how much of a month you actually had it.
In our case we stepped down from 4mbps to 384kbps on the 28th, and we were billed less than our full amount for the 4mbps for that month and the price of the 384kbps at 3 out of 31 days.
Of the things I'd experienced with Telkom I found this to be the best to date (and we've had our fair share of epic grief with them).
Well looks like no change has been made as yet;
ADSL Summary:
Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 14.4 43.5
Attenuation (dB): 22.5 8.8
Output Power (dBm): 12.9 0.0
Attainable Rate (Kbps): 4796 1312
Rate (Kbps): 384 127
MSGc (number of bytes in overhead channel message): 59 12
B (number of bytes in Mux Data Frame): 12 3
M (number of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 1 4
R (number of check bytes in FEC Data Frame): 0 0
S (ratio of FEC over PMD Data Frame length): 1.0000 0.9412
L (number of bits in PMD Data Frame): 104 34
D (interleaver depth): 1 1
Delay (msec): 0 0
Super Frames: 19195 19447
Super Frame Errors: 163 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 40 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 282826 123
Data Cells: 73558 0
Bit Errors: 0 0
Total ES: 159 0
Total SES: 0 0
Total UAS: 39 0
Still syncing @ 384 at the moment :-( but will hopefully be back up tonight.
ADSL Summary:
Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 14.4 43.5
Attenuation (dB): 22.5 8.8
Output Power (dBm): 12.9 0.0
Attainable Rate (Kbps): 4796 1312
Rate (Kbps): 384 127
MSGc (number of bytes in overhead channel message): 59 12
B (number of bytes in Mux Data Frame): 12 3
M (number of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 1 4
R (number of check bytes in FEC Data Frame): 0 0
S (ratio of FEC over PMD Data Frame length): 1.0000 0.9412
L (number of bits in PMD Data Frame): 104 34
D (interleaver depth): 1 1
Delay (msec): 0 0
Super Frames: 19195 19447
Super Frame Errors: 163 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 40 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 282826 123
Data Cells: 73558 0
Bit Errors: 0 0
Total ES: 159 0
Total SES: 0 0
Total UAS: 39 0
Still syncing @ 384 at the moment :-( but will hopefully be back up tonight.
nanonyous
Expert Member
Attainable Rate (Kbps): 4796 1312
Rate (Kbps): 384 127
It reads that it can achieve up to in excess of 4mbps; it looks like your account may be your limiting factor. What DSL account are you using?
Rate (Kbps): 384 127
It reads that it can achieve up to in excess of 4mbps; it looks like your account may be your limiting factor. What DSL account are you using?
nanonyous
Expert Member
May be worth shooting off a mail to your ISP to make sure the account is working as intended and that they haven't for some silly reason given you an inferior account?
Alternatively, of course, you ought to have a reference number for your line upgrade and could query the status; make sure it's 'activated to be used as a 4mbps line' etc.
Alternatively, of course, you ought to have a reference number for your line upgrade and could query the status; make sure it's 'activated to be used as a 4mbps line' etc.
nanonyous
Expert Member
Actually, no, what it's doing is normal:
http://mybroadband.co.za/news/adsl/12725-ADSL-uncapped-after-hours-for-R295.html
You're throttled to 384kbps during office hours then 4mbps after-hours. Your line upgrade has been completed
http://mybroadband.co.za/news/adsl/12725-ADSL-uncapped-after-hours-for-R295.html
You're throttled to 384kbps during office hours then 4mbps after-hours. Your line upgrade has been completed
it is possible that SAINET haven't updated their side, and is still seeing me as being on a 384k liine? or is it automatic on the ISP's side? As i think telkom changed it whilst i was at home, i remember the first time i checked the attainable rate was +- 21000 and then after reboot it went to 4796.
Any ideas?
Should i fone the ISP?
Any ideas?
Should i fone the ISP?
Actually, no, what it's doing is normal:
http://mybroadband.co.za/news/adsl/12725-ADSL-uncapped-after-hours-for-R295.html
You're throttled to 384kbps during office hours then 4mbps after-hours. Your line upgrade has been completed
They don't change the line connections speed only telkom can do that you will just be throttled during the day your modem will still say connected at 4096
I upgraded my line to 4meg a while ago and it took a few days so just keep calling them and asking them what the status and escilate if possible you will eventually be upspead
Thought that too, cause it should be syncing higher. Hmmm!
Well Still I have to be 100% honest here, when i was on MWEB i tried doing a PS3 update from the console, and it always failed.
Today i did it at lunchtime and it got to 68% before i had to leave for work. So that's impressive. I'll be stoked if it's completed when i get home.
Well Still I have to be 100% honest here, when i was on MWEB i tried doing a PS3 update from the console, and it always failed.
Today i did it at lunchtime and it got to 68% before i had to leave for work. So that's impressive. I'll be stoked if it's completed when i get home.
Sting
Ghost in the Machine
Phone Telkom with your ref no and ask for a status update.
nanonyous
Expert Member
No, but accounts can be limited to X speed, and the connection, while performing the handshake for PPPoE, can indicate what speeds (up/down) it's able to run at, if I'm not mistaken.
That would be the indicator for him on his router where the router claims it can achieve in excess of 4mbps down, 1.5mbps up, but his actual connection (the running account, perhaps?) is only 384kbps down, 127kbps up (127kbps according to his router, not me).
In any event, his line looks to be upgraded to 4mbit already.
UnUnOctium
Expert Member
No, he hasn't been upgraded. It's syncing at 384, router calculates the maximum possible rate given the SNR and attenuation. Just some extra info.
Secondly, that SNR for downlink, 14.4 dB? If it indeed is that then no way in hell you will have reliable 4mbit mate. Lots of drops imminent.
Secondly, that SNR for downlink, 14.4 dB? If it indeed is that then no way in hell you will have reliable 4mbit mate. Lots of drops imminent.
Some of these routers now days tell you how much your line can achieve I don't know wether it gets this from the DSLAM or its some internal calculation it does according to the S/N ratio and Line attinuation
The link speed is what you are looking for that should never change if that had to change dialy that would mean your port would have to be reset and your line would go down for about 30 seconds to a minute then the then it would sync to the right speed
Any speed limitations from a ISP will be done on there said not on the exchange side