Upwork payment issue

[candygirl]

I’m struggling to get paid by Upwork for week of 10-14 August. Used the Upwork time keeper, have sent numerous emails to Upwork but have had no success. “The engineers are aware of your problem” and “it has been escalated to our technical team” “Our team continues to work on a solution” !! Surely paying freelancers for work done is not an engineer or technical issue but a basic and what Upwork is all about. Im frustrated and stuck with no progress for a whole week now! From Peter at Customer Service. Any advice?

 

[skimread]

I’m struggling to get paid by Upwork for week of 10-14 August. Used the Upwork time keeper, have sent numerous emails to Upwork but have had no success. “The engineers are aware of your problem” and “it has been escalated to our technical team” “Our team continues to work on a solution” !! Surely paying freelancers for work done is not an engineer or technical issue but a basic and what Upwork is all about. Im frustrated and stuck with no progress for a whole week now! From Peter at Customer Service. Any advice?

Time keeping and payment out are two separate things. The week ends on the 16th of August US time and you can capture still a few hours after that so it is locked in on the 17th Monday. Clients then have a week to review or file disputes. What's the hurry?

 

[candygirl]

Time keeping and payment out are two separate things. The week ends on the 16th of August US time and you can capture still a few hours after that so it is locked in on the 17th Monday. Clients then have a week to review or file disputes. What's the hurry?

Week 17-21 is on track
But week 10-14 missing
See the problem?