Useless MWEB fibre speeds

UrBaN963

UrBaN963

Honorary Master
Joined
Jul 27, 2016
Messages
25,031
Reaction score
22,695
Location
JHB
7289795286.png

[MENTION=81053]MWEB[/MENTION]
[MENTION=98940]MWEBHelp[/MENTION]

Please can you look into my account and sort this out? I have a 10/5 uncapped line and this is the performance I am getting, frequently.

I want an explanation of why my speeds are so terrible. If you think it's FUP, give me specific usage figures so I can see whether or not I agree with you.

I have reset my PC, router, closed any other programs, check what is using the connection - it is literally just my PC in windows. No updates, no games, no phones, no other apps.

Trying your help line is a joke so please respond here.
 
USING MyBB Speed Test on Chrome

Ping: 14ms
Download: 1.32Mbps
Upload: 0.6Mbps
 
Yea I'd ideally like to get my existing setup working as per my invoice.

But I am on a month-to-month so more than happy to drop 'em if they don't come to the party.
 
UrBaN963 said:
Yea I'd ideally like to get my existing setup working as per my invoice.

But I am on a month-to-month so more than happy to drop 'em if they don't come to the party.
Click to expand...

It's not happening. Mweb sucks hard. Get your cancellation processed asap, as their cancellation policy is the worst. You'll only be free from July.
 
You pushed my over the edge :p

Contacting cool ideas to get moved over.
 
PBCool said:
Let me know if you need a temp account in the meantime.
Click to expand...

I need a temp account in the meantime. :p

Actually do want to test if that's cool. Was with Cool ideas at my previous place so would be good to switch back.
 
UrBaN963 said:
I need a temp account in the meantime.

Actually do want to test if that's cool. Was with Cool ideas at my previous place so would be good to switch back.
Click to expand...
PMed you.
 
Thank you!

Got a test account. Tomorrow will be a better day!
 
UrBaN963 said:
View attachment 519503

[MENTION=81053]MWEB[/MENTION]
[MENTION=98940]MWEBHelp[/MENTION]

Please can you look into my account and sort this out? I have a 10/5 uncapped line and this is the performance I am getting, frequently.

I want an explanation of why my speeds are so terrible. If you think it's FUP, give me specific usage figures so I can see whether or not I agree with you.

I have reset my PC, router, closed any other programs, check what is using the connection - it is literally just my PC in windows. No updates, no games, no phones, no other apps.

Trying your help line is a joke so please respond here.
Click to expand...

Hi, please PM your MWEB account info.
 
MWEBHelp said:
Hi, please PM your MWEB account info.
Click to expand...

Thanks for the reply.

Cancellation forms will be sent shortly; pricing, user testimonials and response times all seem to indicate I'd be better off elsewhere.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X