AlphaJohn
Honorary Master
Anyone have a contact email of someone at Vox as our VoIP (Fibre) line has been down now for 4 days with no response.
I emailed a support ticket (Support@vox) on Friday morning and bar the ticket number I have not heard a peep from them. This morning I even mailed the account manager and level 1 tech that tech that I use to deal with with still nothing.
I know the problem is most probably Frogfoot (Fibre supplier) so don't know if I should contact them directly instead?
Sad part is for 3 years I had no issues, but ever since someone cut the cable back in Feb we been having issues (no phones) every second week... Its almost as if I am transported back to the Telkom days.
I emailed a support ticket (Support@vox) on Friday morning and bar the ticket number I have not heard a peep from them. This morning I even mailed the account manager and level 1 tech that tech that I use to deal with with still nothing.
I know the problem is most probably Frogfoot (Fibre supplier) so don't know if I should contact them directly instead?
Sad part is for 3 years I had no issues, but ever since someone cut the cable back in Feb we been having issues (no phones) every second week... Its almost as if I am transported back to the Telkom days.