Job Overview
The Support Engineer is to provide Gravit8 clients support, maintenance and solutions to all applications and technical matters on server, workstation and mobile device environments across all operating systems in within their organisation. This is to ensure clients are able to access all IT resources they need and their network is operating optimally.
Roles and Responsibilities
Qualifications
Minimum 2 years experience
Minimum 1 year IT diploma
Preferably MCSA/MCSE/A+/N+
Employment Equity
Open to all candidates
Salary
R13000
Salary Type
Monthly
Benefits
Medical Aid and Retirement Annuity
Own Transport Required
Yes
Please Apply via https://www.jobclick.co.za/job/92/it-support-engineer-jhb/
The Support Engineer is to provide Gravit8 clients support, maintenance and solutions to all applications and technical matters on server, workstation and mobile device environments across all operating systems in within their organisation. This is to ensure clients are able to access all IT resources they need and their network is operating optimally.
Roles and Responsibilities
- Assist Gravit8 customers with their IT support problems
- Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client reported issues – in both technical and non-technical roles onsite
- Log tickets to keep track of onsite and remote support.
- Keep delivery of stock sheet updated and ensure all stock is signed for
- Conduct ongoing server monitoring and maintenance to ensure optimal environment
- Take responsibility for effective delivery of work within clients Service Level Agreement (SLA)
- Assist clients with a high level of consultancy in recommending hardware, software and products that may benefit or enhance a client’s network
- Participate in research and development activities
- Maintain and update technical knowledge through learning and studying
- Manage and select tools for projects within onsite environment
- Effective communication with clients onsite as well as with Gravit8 office
- Introduce and advise on new technologies and learning new concepts and systems efficiently
- Assist client afterhours if need be
- Assist with returning goods to suppliers for repairs or warrantee claims
Qualifications
Minimum 2 years experience
Minimum 1 year IT diploma
Preferably MCSA/MCSE/A+/N+
Employment Equity
Open to all candidates
Salary
R13000
Salary Type
Monthly
Benefits
Medical Aid and Retirement Annuity
Own Transport Required
Yes
Please Apply via https://www.jobclick.co.za/job/92/it-support-engineer-jhb/