Technical Account Manager (JB6166)
Location: Bryanston, Johannesburg
Salary: Not included as the company is open to discussing salary requirements for the right candidate.
Employment Type: Permanent
A growing information technology business based in Bryanston is home to a collaborative team of specialists who thrive on solving complex problems and delivering meaningful outcomes for their clients. The environment is fast-paced, process-driven, and built around continuous improvement, with a genuine focus on developing the people within it.
This is a great opportunity for a technically skilled professional who has progressed through the support levels and is now ready to take on a broader, more strategic challenge. The successful candidate will step into a senior role that bridges technical expertise with client engagement, governance, and commercial awareness, making a real impact across multiple areas of the business.
Minimum Requirements
Key Responsibilities
Location: Bryanston, Johannesburg
Salary: Not included as the company is open to discussing salary requirements for the right candidate.
Employment Type: Permanent
A growing information technology business based in Bryanston is home to a collaborative team of specialists who thrive on solving complex problems and delivering meaningful outcomes for their clients. The environment is fast-paced, process-driven, and built around continuous improvement, with a genuine focus on developing the people within it.
This is a great opportunity for a technically skilled professional who has progressed through the support levels and is now ready to take on a broader, more strategic challenge. The successful candidate will step into a senior role that bridges technical expertise with client engagement, governance, and commercial awareness, making a real impact across multiple areas of the business.
Minimum Requirements
- Solid hands-on experience in a managed service provider environment.
- Strong working knowledge of Microsoft 365 and Azure fundamentals.
- Familiarity with ITIL principles and a process-oriented mindset.
- Experience managing client relationships and communicating technical concepts clearly to non-technical stakeholders.
- Understanding of software licensing, reseller agreements, and basic pre-sales scoping.
- Demonstrated ability to maintain and improve internal documentation and workflows.
- A background that includes progression through technical support levels.
Key Responsibilities
- Manage technical account tasks including customer audits and onboarding documentation.
- Maintain and enhance internal systems including RMM platforms, documentation, and integrations.
- Assist with pre-sales proposals for standard solutions.
- Support vendor relationships for renewals and compliance requirements.
- Contribute to governance and process improvement initiatives across the business.
- Handle client escalations and onboarding engagements with professionalism and technical confidence.
- Maintain and improve the internal knowledgebase to support team efficiency.