Valuable Lesson learnt : Telkom

[Wackyza]

So I decided to go with Telkom Internet. Been a great experience thus far. Up until today. lol

Upgraded from 1mb uncapped bundle to 2mb and then to 4mb in one week.

I get my June bill and they are double charging me for 2mb. I am well aware your Telkom bill is for the coming month or shall I say one month ahead but double charging is something new to me. I phoned billing only to hear that this is correct, as "Upgrading" is the same as acquiring a new service, thus they double charge you the first month. Therefor I am now paying double 2mb this month and next month I will be paying double 4mb.

Valuable and expensive lesson learnt. Thought I would just warn everyone who is deciding to jump to Telkom.

 

[Gboss]

So I decided to go with Telkom Internet. Been a great experience thus far. Up until today. lol

Upgraded from 1mb uncapped bundle to 2mb and then to 4mb in one week.

I get my June bill and they are double charging me for 2mb. I am well aware your Telkom bill is for the coming month or shall I say one month ahead but double charging is something new to me. I phoned billing only to hear that this is correct, as "Upgrading" is the same as acquiring a new service, thus they double charge you the first month. Therefor I am now paying double 2mb this month and next month I will be paying double 4mb.

Valuable and expensive lesson learnt. Thought I would just warn everyone who is deciding to jump to Telkom.

Thanks for the heads up WackyZA, I am planning to upgrade from 2MB to 4MB and I would have been hit with a fat double bill too ::ThumberUP::

 

[Hectic]

I was also "caught out"
I was for some reason put on 1Mbps instead of 4Mbps when I moved to uncapped.
I never ever ever mentioned 1mbps as line speed nor as an uncapped package I wanted, yet was doubled charged when I asked them to rectify it.

OP really caught it bad.

 

[digitalp]

Always upgrade at the end of the month or billing cycle if you are with Telkom and you will not be double billed.

 

[Wackyza]

Its a please

Thanks for the heads up WackyZA, I am planning to upgrade from 2MB to 4MB and I would have been hit with a fat double bill too ::ThumberUP::

 

[Wackyza]

Hi. What date exactly would you suggest?

Always upgrade at the end of the month or billing cycle if you are with Telkom and you will not be double billed.

 

[dyanamo]

Hi. What date exactly would you suggest?

Always upgrade your account on the 31st/1st of the month. Thats what I was advised to do by a telkom employee.

 

[Wackyza]

Thanks a mill

Always upgrade your account on the 31st/1st of the month. Thats what I was advised to do by a telkom employee.