Langenhoven
New Member
- Joined
- Sep 2, 2019
- Messages
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Vodacom disconnected my service on the presupposition that I did not pay may account and that I owe Vodacom in excess of R 5 000. After a lengthy call with the call centre I was requested to send my proof of payment to Vcontractor. It was established that Vodacom indeed received payment, but that the payment was traced in another account. The call centre then confirmed that if I pay the current R 400 due on the account I would be 100% up to date - which I duly did - only to have my service suspended two weeks later again on the claim that I owe Vodacom over R 5 000 again.
Again I spoke to the call centre. Again I had to send proof of payment to a certain Morena at Vcontractor - which I duly did. Despite this my service was not reinstated. I called back again and spoke to another consultant only to be told I must send proof of payment to Morena at Vcontractor. At that time I asked to speak to this Morena, because all he had to do was look in his email. After all, I sent the proof of payment three times already. He ( Morena ) is, however, never available. He is either not in his office, in a management meeting or on lunch and he does not return any message allegedly left for him by the call centre staff. His superior is also apparently on the same schedule and not available for the same reasons at the same time.
I then wrote to customer care ( 4x ) but received only the electronic confirmation of receipt - but noting else.
In the meantime my cellular service remains suspended.
Every time you call you must explain the whole story to the consultant that takes the call and every time the response is the same ( send proof of payment to my supervisor - Morena at Vcontractor ) Are calls not recorded for quality purposes as they claim?
One of the consultants advised me to go on the debit order system - imagine!! If I would give Vodacom the authority to just deduct money from my account with a debit order, how would that be abused in light of the above?
Again I spoke to the call centre. Again I had to send proof of payment to a certain Morena at Vcontractor - which I duly did. Despite this my service was not reinstated. I called back again and spoke to another consultant only to be told I must send proof of payment to Morena at Vcontractor. At that time I asked to speak to this Morena, because all he had to do was look in his email. After all, I sent the proof of payment three times already. He ( Morena ) is, however, never available. He is either not in his office, in a management meeting or on lunch and he does not return any message allegedly left for him by the call centre staff. His superior is also apparently on the same schedule and not available for the same reasons at the same time.
I then wrote to customer care ( 4x ) but received only the electronic confirmation of receipt - but noting else.
In the meantime my cellular service remains suspended.
Every time you call you must explain the whole story to the consultant that takes the call and every time the response is the same ( send proof of payment to my supervisor - Morena at Vcontractor ) Are calls not recorded for quality purposes as they claim?
One of the consultants advised me to go on the debit order system - imagine!! If I would give Vodacom the authority to just deduct money from my account with a debit order, how would that be abused in light of the above?