VDSL / ADSL2+

Z

Zappers

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Cape Town Bothasig
I requested Telkom to upgrade my line to 20 Meg VDSL line because Mweb already has me on a 20 Meg VDSL package. My router still shows this:
Link Information

Uptime: 8 days, 23:34:22
DSL Type: ITU-T G.992.5 Annex A (ADSL2+ over POTS)
Bandwidth (Up/Down) [kbps/kbps]: 1.020 / 16.378
Data Transferred (Sent/Received) [GB/GB]: 4,08 / 46,83

Should the DSL type change to VDSL? or is this correct??
 
Zappers said:
I requested Telkom to upgrade my line to 20 Meg VDSL line because Mweb already has me on a 20 Meg VDSL package. My router still shows this:
Link Information

Uptime: 8 days, 23:34:22
DSL Type: ITU-T G.992.5 Annex A (ADSL2+ over POTS)
Bandwidth (Up/Down) [kbps/kbps]: 1.020 / 16.378
Data Transferred (Sent/Received) [GB/GB]: 4,08 / 46,83

Should the DSL type change to VDSL? or is this correct??
Click to expand...

That is 20Mbps ADSL, it is not 20Mbps VDSL, which is somewhat faster.

Can your modem do VDSL ?
 
Zappers said:
It's Mweb Fon router. Or Technicolor TG589vn v3
The box says it can do VDSL!
Click to expand...

Ok, then you just need to get Telkom to set your line to VDSL, and you may need to change settings on your modem.

It is often difficult to get Telkom to do this, in the past the technicians often didn't know the difference between ADSL and VDSL, not sure about the situation now.
 
Yes your modulation is still adsl2+, not vdsl. Best advice: leave it. You will save hours of frustration, telkom is not able to change it to vdsl, the rights to do so has been removed from technical. You will be thrown between sales and technical for weeks. There is no difference between your 16meg on adsl vs vdsl, in fact, it might be worse on vdsl as its more sensative than adsl, so be happy with the 16 meg you get! I know people often say it, but trust me from experience, do not waste time to try and explain it to telkom or get it fixed.
 
IguBu said:
Yes your modulation is still adsl2+, not vdsl. Best advice: leave it. You will save hours of frustration, telkom is not able to change it to vdsl, the rights to do so has been removed from technical. You will be thrown between sales and technical for weeks. There is no difference between your 16meg on adsl vs vdsl, in fact, it might be worse on vdsl as its more sensative than adsl, so be happy with the 16 meg you get! I know people often say it, but trust me from experience, do not waste time to try and explain it to telkom or get it fixed.
Click to expand...
That's some of the worst advice I've ever read.

OP I will give you proper advice tomorrow when I'm on my PC.
 
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Il gladly be proved wrong, but to write down my tail of endless struggles with this over 3 years, two different properties and probably about 70 calls averaging an hour will add more points to telkom for wasting many hours of my life. Fact is technical are not allowed to do any modulation changes - these are things like upgrade/downgrade speeds - its done in the backend, and runs through sales. Even though telkoms own website list "up to 20Mb - depending on exchange tech (ie adsl2+/vdsl) - 9 out of 10 still do not understand what the difference is, and the average answer when they see your line at 20Mb - "you are on vdsl sir".. im rather experienced in the field (20 years+ in fact) so have a good idea what im talking about. People often chase this notion of "vdsl" that "should be better than adsl" at the SAME connection speed - and the honest truth is in real world and the way Telkom implements it, there simply is almost no measurable difference. Sure if in this example adsl2+ connected at solid 20, and the user was close enough (so 200m from the exchange) it might have been worth a go, even though id bet he would have little success convincing anybody on the phone how to chance it. By the numbers alone he's probably about 2km from the exchange, which means vdsl might not even connect - its simply too sensative - again from experience.

If you have some magic contact or process that the public can phone to make a modulation change - and more importantly to change it back to adsl2+ when it fails - please share.

My advice is not a technical explanation on the differences between modulation types - its real advice based on experience to not chase vdsl as there is no real benefit in this instance. Ill gladly watch this to see if any progress is made - my last attempt at this was in december.
 
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I use Twitter, MyBB or Telkom Live. I got it changed in a day or so while at work.

I was on 20mbps ADSL and went to 20mbps VDSL. Real world speed went from 16mbps to 19mbps and upload doubled from 1mbps to 2mbps.

Instead of not doing anything, try one of those methods mentioned above. The call centre is useless but the social media guys aren't too bad. In fact, I'd start with MyBB and just give him a day or two
 
Dolby said:
I use Twitter, MyBB or Telkom Live. I got it changed in a day or so while at work.

I was on 20mbps ADSL and went to 20mbps VDSL. Real world speed went from 16mbps to 19mbps and upload doubled from 1mbps to 2mbps.

Instead of not doing anything, try one of those methods mentioned above. The call centre is useless but the social media guys aren't too bad. In fact, I'd start with MyBB and just give him a day or two
Click to expand...

I don't remember if you were one of the people I helped but you said basically exactly what I was going to tell OP, do not call them, use the online channels especially the live chat on the Telkom site.

The online support are much more knowledgeable than the phone support. I've helped a solid number of other forumites with the switch to VDSL when they were stuck on 20Mbps ADSL or stuck on the temporary 15Mbps profile, all of which were promptly switched to VDSL the same day or at most the same week.

I switched from 20Mbps ADSL2+ to 20Mbps VDSL and my SNR increased from the bare minimum of 6dB to over 30dB just by switching to VDSL, this isn't an isolated event either, every time a thread like this pops up and the person finally switches over to VDSL he reports his SNR was increased dramatically.

I'm not anywhere close to 200m from the MSAN yet the change from ADSL to VDSL was like night and day, everything is faster and my latency decreased, again this isn't an isolated event.

IguBu you say you called 70 times at about an hour each time, I used the live chat on the Telkom site for less than 5 minutes and was switched over to the temporary 15Mbps holding profile at which point I contacted them again and told me to switch my modem off for 5 minutes after which I was on VDSL, the whole process was maybe 30 minutes.
 
Soul Assassin said:
.
Click to expand...

Yup - I think it was you that helped ... I didn't even know about the online chat. However, I Think it was the done that evening or so when I got back from work.

My SNR didn't change (also bare minum of 6db) :( But I got the speed increase and it's stable
 
Dolby said:
Yup - I think it was you that helped ... I didn't even know about the online chat. However, I Think it was the done that evening or so when I got back from work.

My SNR didn't change (also bare minum of 6db) :( But I got the speed increase and it's stable
Click to expand...
I guess that is my point made, you used the online channels and it was done the same day.

You didn't make countless calls at an hour each and the change from ADSL to VDSL was beneficial.
 
I was supposed to be on 20mb vdsl but was on adsl. I tried explaining that to the idiot behind the counter. He insisted that you don't get 20mb adsl only vdsl. In frustration I asked him to upgrade me to 40mb vdsl. That's was yesterday. Today 33mb download and 2.6mb upload. I will probably keeping it. Mainly for the upload speed.
 
hi guys, hoping someone can help me out here.

I'm on Afrihost VDSL 20, but when I change the settings on my Pace router to VDSL, there is no connection.

I can only get a connection when I switch the mode back to ADSL/VDSL, am I doing something wrong?
 
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