VDSL Regrade

I

ITCONSULTANT

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Morning

I applied for a VDSL regrade with Webafrica which has apparently been completed. I then purchased a VDSL Router ZyXEL P-2812HNU-F1 which I setup and it connect via ADSL 2 Plus at 13364/1016 kbps. It a try and switch the mode to VDSL the router reboots twice and connects via the ADSL profile again. I have spoken to Webafrica, Afrihost Telkom and Nology who say all is in order. Everyone says that if you get a download of more than 10MB you are on VDSL but as far as I am concerned that is just ADSL2+. As a test I connected my old D-Link DSL-2750U and it syncs at just over 14MB and is more stable.

Any ideas on how I get VDSL activated? I am out of ideas. Does anyone have the correct settings for VDSL so that I can double check them?
 
ITCONSULTANT said:
Morning

I applied for a VDSL regrade with Webafrica which has apparently been completed. I then purchased a VDSL Router ZyXEL P-2812HNU-F1 which I setup and it connect via ADSL 2 Plus at 13364/1016 kbps. It a try and switch the mode to VDSL the router reboots twice and connects via the ADSL profile again. I have spoken to Webafrica, Afrihost Telkom and Nology who say all is in order. Everyone says that if you get a download of more than 10MB you are on VDSL but as far as I am concerned that is just ADSL2+. As a test I connected my old D-Link DSL-2750U and it syncs at just over 14MB and is more stable.

Any ideas on how I get VDSL activated? I am out of ideas. Does anyone have the correct settings for VDSL so that I can double check them?
Click to expand...

Hi ITCONSULTANT,

Please PM me your account details so I can have a chat with our team to see what the next steps to take are.
 
ITCONSULTANT said:
Morning

I applied for a VDSL regrade with Webafrica which has apparently been completed. I then purchased a VDSL Router ZyXEL P-2812HNU-F1 which I setup and it connect via ADSL 2 Plus at 13364/1016 kbps. It a try and switch the mode to VDSL the router reboots twice and connects via the ADSL profile again. I have spoken to Webafrica, Afrihost Telkom and Nology who say all is in order. Everyone says that if you get a download of more than 10MB you are on VDSL but as far as I am concerned that is just ADSL2+. As a test I connected my old D-Link DSL-2750U and it syncs at just over 14MB and is more stable.

Any ideas on how I get VDSL activated? I am out of ideas. Does anyone have the correct settings for VDSL so that I can double check them?
Click to expand...

I was speaking to TelkomZA on these forums and apparently its quite a common thing for people to be sold VDSL and run on Adsl2+ because their lines cant maintain a VDSL sync. The only reason you would actually want VDSL is for its faster upload, ADSL2+ is less stressful on your line.
I am one of the people who cant Sync VDSL but can sync at 20mbit ADSL2+ (The VDSL routers available seem to really suck).

When it comes to anything telkom regardless of who you have your line with, TelkomZA is the guy to get hold of. You'll see a thread in the ADSL section with people posting nothing but praise about them for sorting out their lines when no-one else could or would.
 
Subscribed.

My exchange just enabled VDSL 20 and 40 MB/s. Ordered the upgrade to VDSL from Telkom. Have the same ZyXel router. Telkom said up to 5 working days to activate, so let's see...
 
ITCONSULTANT, did you get the problem resolved?

I have exactly the same issue. The ZyXEL just drops back to ADSL2+ at 17828 kbps and won't connect with VDSL.

Any settings I should change?

Advice appreciated.
 
I'm currently on 40mb VDSL.
It took them 2 weeks to do the upgrade for me. I was on 15 mb ADSL and then suddenly 1 day i saw i was on VDSL.
My Pace router automatically changed to VDSL because I had it set on ADSL/VDSL.
Also make sure you received a confirmation from telkom that upgrade is done.
I called Telkom about 10 times until eventually I spoke to someone who told me that the upgrade was still in progress.

From what I understand , a telkom techie has to physically make a change on your exchange, to move you from ADSL to VDSL.
 
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