Very very poor service

@Rajkumar

Member
Joined
Jul 15, 2021
Messages
14
Trust you are well, guys I'm disappointed with your service it's very very poor. Since the 14th of July still, now my device is not connected and I'm tired of calling customer support no feedback or sort the problem yet. I just call now and was speaking with Anele she can't even help and don't even know what to do, she just drops the call on my ears. I am wasting my airtime to call and sort this out looks like they do not even interest to talk to me to solve the problem. It's very frustrating. I will take this matter to higher levels to complain.
@rain_mobile
@rain_networks
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
1,890
Trust you are well, guys I'm disappointed with your service it's very very poor. Since the 14th of July still, now my device is not connected and I'm tired of calling customer support no feedback or sort the problem yet. I just call now and was speaking with Anele she can't even help and don't even know what to do, she just drops the call on my ears. I am wasting my airtime to call and sort this out looks like they do not even interest to talk to me to solve the problem. It's very frustrating. I will take this matter to higher levels to complain.
@rain_mobile
@rain_networks
HI @rajkumar

Kindly accept my apology for the inconvenience caused.

I will look into the matter and get it sorted.
 

@Rajkumar

Member
Joined
Jul 15, 2021
Messages
14
Thanks for your feedback appreciate that unfortunately, I'm tired of hearing this from the customer support, they always saying I'm escalating this matter now. How many days take to sort this matter plz have a look on the attachment
 

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rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
1,890
Thanks for your feedback appreciate that unfortunately, I'm tired of hearing this from the customer support, they always saying I'm escalating this matter now. How many days take to sort this matter plz have a look on the attachment
I will sort it.
 
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