Video Conference Upload Speed Issues

[EMU]

Good day

We are a video conferencing vendor. For the last few weeks we have found mobile applications are unusable due almost non existent upload connection (16kb p/s according to our speedtest). Vodacom seems to be somehow blocking international upload.

This problem only occurs when using a Vodacom router or USB device. There is now problem when using a mobile phone as a hot-spot.

This is not a networking issue and only occurs on the Vodacom network. We have encountered this on numerous sites with numerous devices.

We would greatly appreciate some assistance from a Vodacom representative.

Thank you

 

[Franna]

TCP or UDP outgoing protocol?
Port number(s)?

 

[EMU]

Hi Franna

TCP port 443 - Primary
UDP: one of any of these ports: 24704, 3478, 1194, 500, 123 if available
Protocol is straight enctrypted IP at with standard AES-128 encryption

 

[EMU]

Hi Vodacom

Can you please get back to me asap?

Thank you