Virgin is stealing airtime

[MyDraadloos]

My usage figures for Virgin no longer match up to my actual usage and untimely running out of airtime.

It is usually a very simple calculation. If you purchase R300 worth of airtime then that should allow for 600MB worth of traffic.

I think their billing system has now swung 180 degrees, from non-billing to over zealous billing.

 

[GTVM]

Hi My Draadloos,

Please would you contact me directly so that I can have a usage vs. charge investigation done on your account.

We can certainly resolve any issue that might not be in order.

My email address is:

[email protected]

Regards,

Gerald.

 

[MyDraadloos]

Hi My Draadloos,

Please would you contact me directly so that I can have a usage vs. charge investigation done on your account.

We can certainly resolve any issue that might not be in order.

My email address is:

[email protected]

Regards,

Gerald.

Hi Gerald,

Thank you for the response, I hope this will be the start of a more sustained presence on MyADSL.

I also trust that I will still be a "Virgin" after this experience and not feel liked I have been reemed without the aid of Vaseline.

Have the upstream bandwidth problems been resolved ? Is there now sufficient capacity ?

Ta

 

[GTVM]

Hi My Draadloos,

Thanks for the email yesterday, I hope that you have received my reply.

There is a current focus on getting the Data side of the network up to the expectations of our customers.
The feedback on this forum has been awesome in terms of helping me champion the case internally.

To answer your question, there is agreement with respect to some elements of the system, fixes and enhancements need to be put in place. Over the next weeks and even months, more and more users will start experiencing a better performance - at least that is my expectation based on the feedback I have received.

As you can imagine; given the structure of this network with reliance on roaming in certain areas, as well as various factors which influence performance it is unfortunately not just a 'flick-of-the-switch' type of fix, but a gradual one.

I truly wish I could provide a timeline, I don't have access to that info, but will continue monitoring the customer feedback as a dipstick of where customer experience is headed.

Regards,

Gerald.

 

[Skeptik]

Gerald,
Apart from the flowery language, what was your answer to the question about the billing problem?

 

[MyDraadloos]

I know that GPRS / Edge is on the voice portion of the network and therefor one would suffer from the same problems I experienced on VC GPRS.

The problems would be:

A: Not enough timeslots available for data

B: Not enough upstream data

C: Backhaul problems